Aston Carter HYBRID- Customer Service Specialist in Quincy, Massachusetts
Customer Service Specialist
Location: Quincy, MA
Shifts Available: 4 weeks onsite for training
Sunday-Wednesday (required in-office Tuesday and Wednesday): 11am-9pm or 6am-4pm
Wednesday-Saturday (required in-office Wednesday and Thursday): 11am-9pm
Do you have experience providing high-end customer service?
Are you interested in a 4 day work week?
Are you looking for a hybrid opportunity where you can work from home 2 days per week?
Do you have a passion for helping others in the travel/hospitality industry?
Do you want growth opportunities and a long term career?
Provide world-class service during every interaction with our clientele
Effective listening skills for telephone conversations
Professionally handle a high volume of incoming calls and E-mails
Schedule travel and other accommodations based on individual needs
Ability to understand contract terminology
Proactively communicate any changes, delays or other potential disservice concerns
Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
Provide daily quality control of all trip details
Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
Perform other related duties and responsibilities as requested
Show flexibility in adapting to a continually changing industry
Understand and follow standard operating procedures
2+ years providing high end customer service for a luxury brand or experience in the travel/tourism/hospitality industry
Proficiency in Microsoft Office Suite
Strong attention to detail and ability to finish any given task to completion
Ability to respond calmly and handle many customers’ demands in a fast-paced environment
Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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