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State of Massachusetts Application Support Analyst in Quincy, Massachusetts

_About the Organization:_ The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing. _About the Role:_ EHS is looking for an Application Support Analyst to join the team. As a member of the EHS Agency IT Service Delivery Team, the Application Support Analyst will understand the IT governance process, including incident, problem change and asset management. The Application Support Analyst will leverage their strong development skills, including knowledge of scripting language, CA proprietary tools (web screen painter) and schema developer and data loader tools. The primary work location for this role will be located at 100 Hancock Street, Quincy, Massachusetts. The work schedule for this position is Monday throuhj Friday, 9:00AM to 5:00PM. _Responsibilities:_ * Extract and/or view data from/in the Service Desk database for purposes of analysis, preparation of batch loads (using either pdmload, grloader, or both), and reporting * Validate and/or analyze GAL information stored in contact records as User IDs using tools such as LDAP browsing tools (Softerra LDAP Browser for example) and Windows Microsoft Management Console Active Directory Viewer * Extract data on a regular basis to be used in batch loading new contact records into Service Desk; updating existing ones * Create documentation, project release plans, and server/process workflow diagrams using tools such as Microsoft Word, Project and Visio * Install, configure and maintain web-based Jaspersoft reporting tool * Learn proprietary CA web screen painter, HTML,CSS, CA database schema knowledge * Modify database sets using Oracle SQLplus, basic Oracle data schema knowledge, proprietary CA data tools * Extract data using various database tools such as CA database schema, Jasper and Jasper Reporting * Create and modify reports – ageing and inventory reports; highlighting Key Performance Indicators (KPI’s) * Leverage database schema knowledge, proprietary CA data tools, various database tools for data extraction from Oracle and MS-SQL databases * Provide Application technical support and sharing knowledge of the application; training staff members when needed *Required Knowledge, Skills & Experience:* * 3 years of application support experience * Working knowledge of the GUI, scoreboard and saved queries, advanced queries utilizing additional arguments * Working knowledge of web-based ticketing systems and reporting applications * Familiarity with setting up and configuring Service Desk, Catalog, Embedded Entitlements Manager, Unified Self Service, and Mobility Services; customizations, java script changes, installation of SSL certificates, and Apache Tomcat * Familiarity with setting up a web-based ticketing system including knowledge of apache tomcat and HTTPS secure certificates * Familiarity with maintaining knowledge base articles, announcements, code sets, locations, contacts, and configuration items * Strong Knowledge of web-based Jaspersoft reporting tool, Oracle SQL Developer and Visio * Familiarity with LDAP browsing tools (Softerra LDAP Browser for example) and Windows Microsoft Management Console Active Directory Viewer * Experience working with Service Desk/Incident Management ticketing systems used by EOHHS and/or CA Technologies (Broadcomm) * Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint and OneDrive * Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences * Ability to work independently in a team-oriented, collaborative and ever-changing technical environment * Ability to effectively prioritize and execute tasks in a high-pressure environment *Preferred Knowledge, Skills & Experience:* * Working knowledge of network security, firewalls, server aliases is a plus * Asset management skills would be beneficial * Understanding the CA MDB structure and relational dependencies is critical. * Experience working with Service Desk/Incident Management ticketing systems used by EOHHS and/or CA Technologies (Broadcomm) * Familiarity with database structures (schemas, tables, views) and constructing SQL statements _*Education and Certification:* • Associates Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience. • A , Network , MCP, MCSE, MCITP, or similar certification preferred. Total Compensation: As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: • 75% state paid medical insurance premium • Reasonable Dental and Vision Plans • Flexible Spending Account and Dependent Care Assistance programs • Low cost basic and optional life insurance • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan • 12 paid holidays per year and competitive Sick, Vacation and Personal Time • Tuition Benefit for employee and spouse at state colleges and universities • Short-Term Disability and Extended Illness program participation options • Incentive-based Wellness Programs • Professional Development and Continuing Education opportunities • Qualified Employer for Public Service Student Loan Forgiveness Program Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants". As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Information Systems and Technology* *Organization: Exec Office Of Health and Human Services *Title: *Application Support Analyst * Location: *Massachusetts-Quincy - 100 Hancock Street Requisition ID: 210007U4