Massachusetts Jobs

Call Center Representative

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have. You will also support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.

Description:

• Service incoming customer calls following established policies and procedures in an efficient and quality manner

• Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding

• Identify opportunities to grow customer relationships with bank through referral programs

• Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible

• Become a candidate to act as a peer coach for new hire representatives

• Complete all training requirements on time

• Communicate system issues promptly to management

Skills:

• Customer service

• Call center

Additional Skills & Qualifications:

• Good communication, problem solving, and organizational/time management skills required

• Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

• Customer service experience 6+ months (Retail, banking, grocery store, etc.) - Prior sales experience a plus.

• Basic understanding of banking or finance

  About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.