Massachusetts Jobs

GENERAL SUMMARY: Operates multiline telephone system to answer incoming phone calls and directs callers to appropriate personnel. Welcomes on-site visitors to the agency directing them to the appropriate staff and or program representative. Provides secretarial/general support services to the LIHEAP staff as necessary. Essential Duties: - Answers incoming telephone calls for the LIHEAP department, determines purpose of calls, and forwards calls to appropriate personnel. - Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. - Answers questions about the LIHEAP program and provides callers with address, directions, and other Agency information as requested. - Welcomes on-site clients, determines nature of business, and announces clients to the appropriate case worker. - Receives, sorts, and routes mail within the LIHEAP department. - Performs other clerical duties as needed, such as filing, photocopying for the LIHEAP staff. Competency: To do the job successfully, an individual should demonstrate the following competencies: - Works well in group problem solving situations; uses reason even when dealing with emotional topics. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance. - Maintains confidentiality; listens to others without interrupting; keeps emotions under control. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively; able to read and interpret written information. Treats people with respect; Inspires trust of others; Works with integrity and ethically; upholds organizational values. - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; - Accepts responsibility for own actions. Essential Functions: - Occasionally able to lift up to 40 lbs. - Occasional climbing, standing, bending, reaching above and below shoulder height, bending and twisting, grasping with one or both hands - Frequent phone and oral communication, public contact, working with others, must be able to comprehend and follow instructions - Continuous sedentary work, typing data entry, computer, repetitive movement of hands, arms. Hearing and vision are needed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience - High school diploma or general education degree (GED); related experience and/or training in an office environment. - Computer Skills - Knowledge of basic computer skills are needed. - Strong customer skills ** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job. Job Type: Full-time Pay: From \$20.00 per hour Expected hours: 35 per week Benefits: Paid time off Schedule: 8 hour shift Experience: Customer service: 1 year (Preferred)