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The Annie Selke Companies Customer Service Associate in Pittsfield, Massachusetts

Job Type: Full-time Description We're excited to be hiring for an Associate, Customer Service to join our rapidly growing and award winning team in Pittsfield, MA. Reporting to the Manager, Customer Service, this role will provide support to our customer service and territory manager with daily tasks outlined below and other projects based on the needs of the department. The position will be a collaborator with the ability to work effectively both in a team as well as independently. They will exercise good judgement and objectivity, serving as a champion for our customers and customer service staff. The ideal candidate for this position will be reliable, self-motivated, and have a keen eye for detail. How will you support the team? Answer incoming phone calls and emails promptly Provide a high level of service to our customers by assisting them with any general questions, product questions and coordination, checking available inventory, order tracking, etc. Additional written and verbal correspondence as needed. Efficient and accurate processing of all customer orders during the same day of receipt. Be able to accurately quote lead times, pricing, order information, retail store locations etc. Work within existing processes and procedures to assure the highest possible level of accuracy in order processing. Continually maintain and improve product line knowledge Assist with training new associates as necessary Maintain a professional demeanor with customers, co-workers. Work as an active team member within the company and department. Assist as needed. Maintain accurate customer records and files. Other duties as needed to support department goals and objectives. We're looking for someone with... 2+ years of previous customer service experience Direct work experience in a small call center environment a plus High school diploma or equivalent required Friendly, professional personality Ability to sit 6-8 hours a day Fluency in written and spoken English Windows 2000 or XP, Microsoft Office, and verbal skills Ability to manage multiple tasks during a typical day Excellent organizational and time management skills Fresh American LLC, d/b/a The Annie Selke Companies, is an equal opportunity employer. Why join us? Our team is made up of sociable, fun, creative, and passionate people -- who are driven and great at what they do. We work hard, but have fun as well. We have a pet friendly office and biweekly Summer BBQs to bring the team together. We're growing rapidly, so we've got tons of exciting growth opportunities for our amazingly talented team. We always look internally first. The usual items you'd expect - your choice of two options for medical care subsidized 70% by the company, dental, vision, a company matching 401 (k) plan at 4%, employee discounts, fun team events, and much more.