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Department of Children & Families Clerk IV in Pittsfield, Massachusetts

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department's fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Clerk IV will serve as the primary receptionist for the area office. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff. Duties and Responsibilities may include (these duties are a general summary and not all inclusive): Utilize Microsoft Office Applications - Word and Excel - with accuracy Perform accurate typing, word processing and data entry Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests Track the data drive information used in case assignments and personnel management Perform Area Office closed records processing Provide administrative /clerical support and projects as assigned Provide routine information concerning agency office locations, programs and services Assist with processing mail and fax as necessary Maintain filing system Assist staff by entering information into the FamilyNet system including FamilyNet searches Assist social workers with Mass Health insurance claims Manage personal needs accounts on the area office level of Social Security and Title II payments Assist in the support of Director of Area as needed Preferred Qualifications: Demonstrated ability in Microsoft Office Applications - Word, Excel and Access Family Net, etc. Competency to effectively handle complaints presented or referred to the Director. Aptitude to work with culturally diverse populations. Demonstrated ability to maintain a professional demeanor in the public forum Capacity to plan, organize and carry through on office events. Inclination to carry out work activities with a minimum of direction. Ability to establish systems to improve overall performance of all clerical functions. Proven ability to organize and maintain filing systems. Pre-Offer Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit (please use the apply button below) and click on "Information for Job Applicants". As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. For the full job description and to apply, please visit:\_medium=export&utm\_source=clickcastfulldesc25&utm\_campaign=clickcastfulldesc25&utm\_content=1&pk\_campaign=export&pk\_kwd=clickcastfulldesc25&ccuid=30535009917