Massachusetts Jobs

Description We are offering a contract for a permanent position as a Help Desk Analyst I, based in Massachusetts. This role is focused on providing technical support to students and teachers, as well as asset management. As a Help Desk Analyst I, you will be expected to guide teachers in improving their technology usage and handle various tech-related issues.

Responsibilities:

• Provide technical support to both students and teachers, ensuring smooth technology operations

• Guide and assist teachers in enhancing their utilization of technology in teaching practices

• Handle tech support issues related to Chrome Books and Google Suite

• Manage assets effectively, maintaining an accurate record of all tech equipment

• Utilize Android Development, Cisco, and Citrix Technologies to solve technical issues

• Ensure the functionality of Mac Computers and Microsoft systems in the school environment

• Manage Active Directory and Apple Devices, ensuring optimal performance

• Handle computer hardware issues, ensuring all devices are operational

• Oversee configuration management, ensuring system stability

• Manage deployments of new systems or updates to existing systems. Requirements • Entry-level position, no prior experience required

• Proficiency in Android Development

• Familiarity with Cisco Technologies

• Knowledge of Citrix Technologies

• Comfortable with Mac Computers

• Experienced in using Microsoft software and tools

• Understanding of Active Directory

• Able to handle Apple Devices

• Basic understanding of Computer Hardware

• Experience in Configuration Management

• Familiarity with software and hardware Deployments Technology Doesn't Change the World, People Do.®

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