Job Information
Cramer Senior Account Manager in Norwood, Massachusetts
Cramer is a brand experience agency serving B2B Fortune 1000 companies through strategy, creative, design and execution. Cramer Health is a specialty team within the agency that focuses on Content Marketing and Strategy with a focus on Patient Retention and Adherence
We are seeking a Senior Account Manager to build undeniable relationships with our Cramer Health clients. Cramer Senior Account Managers are go-getters who know Cramer’s business well and can effectively manage expectations to provide great client service. They are solid on process and ensure delivery of stated objectives established by our clients and internal teams.
Senior Account Managers work with cross-functional teams including Strategy, Creative, Project Management and Operations to ensure client objectives are exceeded. They must have solid client management skills, comfort with presenting and running meetings, and the ability to manage the day-to-day business within a diverse client portfolio.
This role is full-time and requires the employee to work on-site in Norwood, MA five days a week.
Key Responsibilities:
Form strong relationships with clients to increase loyalty, proactively service the relationship and find organic opportunities for growth
Ability to prioritize client and agency needs for the team and lead them through changes
Demonstrate strong financial management skills, finding the most cost-effective outcome for our clients and profitability for Cramer -- you can see the big and small picture simultaneously.
Owns account operations including account reviews, forecasting, contracts, budgets, change orders, invoices and communication of revenue expectations to internal teams
Understands the client’s business and provides a POV to project team members and executive leadership, when applicable
Requirements
3 - 5 years of demonstrated experience in an agency environment – bonus points if you have experience with pharma clients
Confident and concise communicator
Self-motivated and proactive
Strong interpersonal and relationship-building skills
Comfortable with presenting
Team player, Come in with an open mind and a collaborative spirit!
Analytical thinker, capable of using creative problem-solving skills
Can work effectively in a fast paced, highly dynamic atmosphere and react quickly to changes
Benefits
Medical, Dental & Vision Insurance
Health Savings Account, including employer contribution
Retirement Plan (401K) with company match
Profit Share Bonus Plan
Life Insurance
Paid Time Off
Family Leave
Short Term & Long-Term Disability
Tuition Reimbursement
Wellness Resources, including discounted membership to Lifetime Fitness
Generous onsite café
Paid holidays