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Riverside Community Care Crisis Intervention Specialist - Community Behavioral Health Center (CBHC) in Norwood, Massachusetts

We make a difference - in your community and in your career.

Crisis Intervention Specialist

Riverside is seeking a passionate Crisis Intervention Specialist (CIS) to join our Community Behavioral Health Center (CBHC) team! This is a unique opportunity to join a growing team of dedicated behavioral health professionals!

The Crisis Intervention Specialist is responsible for providing advanced skills in trauma-informed crisis intervention and de-escalation, monitoring of the safety and security of the facility, and coordinating response to urgent and emergency situations. The CIS provides a therapeutic, calming, recovery-based, and pro-active presence in program. The CIS will assist leadership with safety drills, safety protocols, facility-related initiatives, may perform other person-served related support as interest and experience allows.

Note: CBHC regulations require “security” positions 24/7, this role is a therapeutic, engaging presence and not a typical security guard role.

The Crisis Intervention Specialist may perform other person-served related support as interest and experience allows including, but not limited to:

  • Modeling and teaching skills for development of positive relationships and negotiation of conflict

  • Providing a calming presence in and around the facility supporting families and youth in conflict or crisis while onsite, while monitoring the safety of persons served, employees, and the facility

  • Assisting CBHC leadership in ensuring that safety drills (e.g. fire, medical, behavioral health) are held and documented as per regulation and that required fire protection and suppression equipment is present and in good working order and also ensuring the maintenance of program sites to minimize fire hazards

  • Taking lead in ensuring maintenance and cleanliness of physical plant is adequate and reports to Senior Director and/or facilities are aware of any concerns

  • Responding to medical and psychiatric emergencies (e.g. opioid overdose or psychiatric symptom escalation) utilizing medical code protocols such as calling a code, administering naloxone, and administering CPR/first aid

  • Providing psychoeducational groups or peer-led groups as experience allows

  • Assisting with transportation to/from CBHC and the CCS site using agency or personal vehicle

    Schedule: Full Time - 40 hours per week; Tuesday- Saturday 4pm- 12am

    Pay Rate: $25.00/ hour

    Why You'll Love RiversideWe make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer!

    Learn more about our benefits and culture:

    Our Benefits (https://www.riversidecc.org/careers/employee-benefits/)

    Our Culture

    Hear what employees think about working for Riverside! (https://www.youtube.com/watch?v=yh5_qJ-SZ7o)

Required Skills

  • Strong verbal and written communication skills required

  • Basic computer fluency required. Minimum of three years proven experience using Microsoft Office programs preferred.

  • Valid Driver’s License and access to a reliable vehicle required

Required Experience

  • High School Diploma or GED required. BA degree preferred.

  • A minimum of 2 years of direct care or similar role in a behavioral health and/or medical setting required

  • Knowledge of trauma-informed care and de-escalation skills required

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