Job Information
Cramer Associate Director of Operations in Norwood, Massachusetts
As the Associate Director of Operations, you’ll play a pivotal role in supporting our dynamic B2A events, experiential & marketing projects. You’ll be responsible for financial oversight, budgeting, and logistics for projects exceeding $40m annually. As a business minded leader, you create and oversee projects budgets to ensure the balance of client experience, profitability, and executional excellence. You see the big picture and sweat the details. You’re driven by the success of our projects, clients, teams, and business. You serve as a strategic solutions-minded expert to help drive new business growth & successful project outcomes. You have a passion for live event production and knowledge of large-scale AV equipment, design, and labor. You’re comfortable with ambiguity and can juggle multiple projects while ensuring we meet project deadlines. You’ll help design and implement new processes to adapt to the rapidly changing needs of the organization.
As a team member, you lead with heart and compassion. You thrive on collaborating across teams to ensure all project and business needs are met. You find purpose learning new things & solving complex challenges. You’re an energetic, positive, and adaptable leader who builds relationships and trust across teams to deliver successful outcomes. You’re passionate about live events, content, and experiences. You enjoy the process and have fun in the pursuit of excellence. You love what you do, and it shows.
This role requires 4 days/week on site in Norwood, MA.
Key Responsibilities:
Budget and Financial Management
Partner with the Sales, Account, and Project teams to create, update, & maintain comprehensive project budgets and scope details for our Event, Virtual Event, Experiential, and Marketing services exceeding $40m annually
Meticulously manage project budgets, ensuring profitability while delivering exceptional client experiences.
Make strategic decisions around budgets & solutions including discounts to balance organizational capacity with business growth goals.
Anticipate project requirements and expenses details
3rd party vendor management, contracting, cost approval, and negotiation
Proactively monitor project health, burn, and financial accountability
Lead out the project financial audit, reconciliation, and billing
Logistics & Process Management
Oversee all project logistics planning, details, vendor relationships, & event crewing for seamless delivery, quality, & excellence
Implement new processes & tools to ensure efficient and successful project delivery.
Compile and review project analytics and recommend pricing and process updates
Ensure data accuracy & compliance across all systems and tools
Facilitate project implementation meetings and debriefs
Communication & Collaboration
Collaborate on Project Solutions to ensure scope alignment across teams
Manage cross-functional communication on key operational and project details.
Mentor and develop team members, fostering a culture of excellence and continuous improvement.
Ability to foster trust and build relationships at all levels through teamwork, transparency, & candor
Requirements
Minimum of 5 years of professional work experience in event operations, event management, project budgeting, project management or related field
Strong organizational skills with excellent attention to detail
Proven ability to handle multiple projects simultaneously and meet deadlines
Business Acumen: Strong understanding of business operations, financial principles, and strategic planning.
Technical Expertise: Proficiency in project management tools, financial software, and AV staging equipment and processes.
Passion for Events: A genuine enthusiasm for live events, experiential marketing, and creating unforgettable experiences.
Leadership Skills: Proven ability to lead and motivate teams, build relationships, and influence decision-making.
Problem-Solving: A creative and analytical mindset to overcome challenges and find innovative solutions.
Proficiency: in Microsoft Excel & Microsoft Office suite, Resource management tool experience a plus.
Communication: Strong written and verbal communication skills
Positivity: Willingness to laugh, learn, collaborate, & grow
Benefits
Medical, Dental & Vision Insurance
Health Savings Account, including employer contribution
Retirement Plan (401K) with company match
Profit Share Bonus Plan
Life Insurance
Paid Time Off
Family Leave
Short Term & Long-Term Disability
Tuition Reimbursement
Wellness Resources, including discounted membership to Lifetime Fitness
Generous onsite café
Paid holidays