Massachusetts Jobs

Description

Vestis provides uniforms and related products to more than 400,000 customers nationwide and in Canada, in virtually every industry. From designing and manufacturing, to laundering and delivering. Vestis works with local and national clients to create and maintain a total business solution that promotes teamwork and establishes a professional identity. We are currently looking for a Full Time Remote Customer Service Coordinator-Direct Sales.

Responsibilities/Essential Functions:

• Responsible for increasing customer retention through process knowledge and program management implementation.

• Required to manage revenue backlog based on assignment.

• Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.

• Create tutorials and facilitate customer meetings via webinars.

• Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule.

• Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.

• An expert in direct sales order entry system, value added-services, and all operational processes.

Knowledge/Skills/Abilities:

• Ability to facilitate and lead projects.

• Experienced Presentation skills.

• Ability to take analytical approach to problem solving.

• Strong resolution orientation with outstanding communication and customer service skills.

• Strong communication skills / grammar.

• Ability to work independently in a fast paced and changing environment.

• Strong computer skills required.

• Knowledge of Microsoft Office required.

• Microsoft Excel required.

Working Environment/Safety Requirements:

• This is a remote position

Experience:

• Minimum 3 years office experience

• Education:

• Associates Degree or higher or equivalent experience.

Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company’s 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.

Compensation: The hourly rate for this position ranges from $20.00 to $22.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

#CB

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)