Massachusetts Jobs

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

ReadyRefresh brings hydration that supports a healthy lifestyle, and convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.

Job Description

Customer Service Hiring Event

Event Date: May 21st, 9:00 am – 3 pm EST

Address: 50 Commerce Way, Norton, MA 02766

Reporting Location: Norton, MA

• The role is mainly remote but requires visits to the office several times a month or as business needs arise.

Schedule: Monday – Friday, 10 am – 8 pm (some flexibility in shift)

Training: 8 am – 5 pm, 5 weeks duration, Mon-Fri

Positions Available

Customer Service Representative: $17.23 / hour

Customer Retention Coordinator: $20.00 / hour

Customer Experience Representative: $20.50 / hour

-Shift differentials paid for applicable hours worked

-$500 per month bonus opportunity (based on performance)

-In addition to these roles, we are seeking a strong candidate to lead and oversee our customer service team.

Benefits

Day 1 benefits enrollment: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid time off career growth opportunities and much more!

Having a great customer service team is the key to our ReadyRefresh business's success. We're looking for team members who are passionate about healthy hydration and take pride in providing world-class customer service.

Overview

Respond to high volume incoming calls from existing residential and commercial clients

Handle difficult customer calls in a courteous and professional manner

Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

Utilize decision-making and problem solving capabilities to take immediate action on all calls

Achieve monthly sales/product education goals

Use negotiation skills to resolve customer issues and take immediate action to retain customers

interface with customers across multiple communication channels to address sensitive customer complaints to retain customers

Qualifications

Requirements

Customer Service and Experience Representatives: High school diploma, GED, or equivalent work experience and minimum one year experience in customer service and/or call center

Customer Retention Coordinator: Bachelor’s degree preferred and minimum two years’ experience in customer retention related position

All roles require a space in residence for installation of home agent workstation

Ability to troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.).

Must have required minimum internet speed and connection to operate successfully in position

BlueTriton Brands, Inc. (“BlueTriton”) is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin™, Saratoga®, AC+ION®, Pure Life®, B’EAU®, and Splash Refresher™. BlueTriton also owns and operates ReadyRefresh®, a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com (xyz@bluetriton.com)