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Amazon Ship Clerk in Northborough, Massachusetts


Ship Clerks play a crucial role in the Middle Mile network and are responsible for delivering our mission is to be Earth's most customer-centric company. Ship Clerks are responsible for daily management of department duties including planning loads around standard departure times, load flow control and ensuring proper trailer utilization. Ship Clerks can assign job duties, provide work direction and communicate with internal and external partners.

Ship Clerks will drive and execute standard work in areas impacting Safety, Quality, Productivity, Utilization, and On-time Performance. They will help support daily management of department duties including Load planning, Load Flow Control, Load Quality, TDR, Communicating to Upstream and Downstream Partners, Allocating Labor, Leading Meetings, and Assigning job Duties. Ship Clerks will escalate any barriers to their Operations Leaders and work with them to mitigate issues impacting safety and performance.

Key job responsibilities

• Correspond with multiple shipping companies and their contacts

• Use multiple shipping company’s software to ship and track packages

• Coordinate trailers to corresponding dock doors and cross docks using SSP

• Troubleshoot shipping problems and errors to resolution

• Ensure trailer utilization is maximized to control transportation costs

• Ensure on-time dock performance

• Assist in updating Staging POD 5s and resource allocation

• Oversee Load Flow Control for the building

• Maintain load level performance tracking for load planning, on-time dock performance, utilization, and misloads

•Coordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect customer experience.

•Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type

• Ensure that all safety measures and precautions are in place and being used regarding the docks and trailers

• Assisting the floor as an associate resource, training associates and verifying SOP compliance

• Ensure successful area performance, through tracking, reporting and feedback of associate performance

• Participate in Operational Excellence initiatives in some capacity

• Filling in as needed with production duties

• Fully understanding workflow and daily production goals

• Reviewing and updating SOP as required

• Assisting in keeping work area clean and organized

• Identifying and addressing safety hazards within the work area

• Participating in safety initiatives

• Referring all job injuries or safety violations immediately to Area Manager

We are open to hiring candidates to work out of one of the following locations:

Northborough, MA, USA

Basic Qualifications

  • Are 18 years of age or older

  • High school or equivalent

  • 1+ years of Microsoft Office products and applications experience

  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

  • Work 40 hours/week, and overtime as required

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

  • Prior training, teaching or presentation experience

  • Willingness to work different shifts

  • Willingness to work in different areas as required by training needs

  • Excellent attendance

  • Candidates must be very organized and able to handle multiple and changing projects/priorities

  • Willingness to participate in and support the Operational Excellence initiatives

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit