River Valley Co-op Wellness Team Member Seasonal in Northampton, Massachusetts
WELLNESS TEAM MEMBER SEASONAL Seasonal. Requires open availability, including evenings and weekends. Status: Reports to Wellness Manager Pay Level: II, non-exempt. Purpose: Keep displays, coolers, shelves fully stocked and provide prompt, friendly, courteous customer service in the wellness, general merchandise, and other departments. Responsibilities STOCKING AND REPLACEMENT ORDERS Stock displays fully without overcrowding; face items on shelves. Rotate older stock to front, making space for new stock. Pull short-dated or low-quality items and follow established procedures for recording and disposing of them. Label items accurately with price tags or signs. Report price discrepancies to buyers. Maintain stocking lists for later shifts. Notify buyers of out-of-stocks. Ensure that re-fill orders are placed to ensure regular replacement supply and adequate supply for special deals. CUSTOMER SERVICE Assist customers with product questions, in a prompt, friendly, courteous manner, referring them to other staff when necessary. Lead customers to products whenever possible. Offer suggestions for purchases and ways to prepare products. Help customers place special orders. Assist customers with Health Notes. RECEIVING (provide backup) Check deliveries to verify piece count; notify the buyer of discrepancies. Check for damage and unacceptable quality; notify the buyer of discrepancies. Help with unloading as needed. Sign for deliveries with appropriate adjustments noted on the invoice and route invoice to the buyer. Rotate overstock into storage. Update the stocking list as orders come in. DEPARTMENT MAINTENANCE Keep shelves, coolers, bins, and department items in clean, orderly condition. Remove trash promptly; sweep and mop the floor. Keep department equipment in the assigned area, in working order. Use equipment safely. Monitor cooler and freezer temperatures. Advise Merchandising Team Stocking Leader/Receiver of equipment problems. Participate in periodic inventory. OTHER DUTIES Attend department meetings. Perform other tasks assigned by the Wellness Manager. Qualifications Ability to lift 50 lbs. continuously. Manual dexterity with department equipment. Familiarity with vitamins, supplements, natural body care products. Ability to stand/walk for extended periods. Ability to handle multiple demands. Experience serving the public. Familiarity with natural foods. Ability to work evenings and weekends. Regular, predictable attendance. River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.