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We’re seeking a Program Operations & Engagement Specialist to work at a premier company in a fully remote position. This opportunity could be the one you’ve been looking for.

Title: Program Operations & Engagement Specialist

Pay Rate: $25-$30/hr

Schedule : Monday-Friday 8am-5pm

Type: Fully Remote

Key Responsibilities:

Program & Administrative Support:

1. Calendar & Scheduling Management – Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.

2. Communication & Participant Support – Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, Slack, HubSpot).

3. Attendance & Registration Tracking – Maintain accurate attendance records and registration reports using HubSpot and the LMS system.

4. Facilitator Coordination – Assist facilitators by managing schedules, distributing materials, and ensuring they have necessary resources for each session.

5. Data & Documentation Management – Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes.

6. Resource Development – Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement.

7. General Problem-Solving & Adaptability – Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements.

Program Moderation & Technical Support:

1. Zoom Meeting Management – Set up and manage Zoom settings, assign co-hosts, moderate sessions, and troubleshoot technical issues.

2. Pre-Event Tech Checks – Conduct sound, video, and connection tests to ensure facilitators are prepared.

3. Breakout Room & Participant Management – Set up breakout rooms, monitor participant engagement, and manage chat functions.

4. Live Problem-Solving – Quickly address technical or logistical concerns during sessions.

Key Skills & Qualifications:

1. Remote Work Experience – Must be experienced working in a remote environment with strong time management and organizational skills.

2. Professionalism – Must maintain a professional approach to work, including clear communication, accountability, and reliability.

3. Attention to Detail – Ability to follow standard operating procedures with precision and accuracy.

4. Team Player Mentality – Willingness to collaborate and take on tasks as needed to support the program.

5. Customer Service & Problem-Solving – Strong ability to engage with participants and resolve concerns effectively.

6. Technical Proficiency – Experience using Microsoft Office Suite, Google Suite, and video conferencing tools.

7. Experience in Training or Facilitation – Prior experience in customer service, facilitation, coaching, or teaching.

8. Emotional Intelligence – Ability to manage participant interactions with empathy and professionalism.

9. Proficiency in CRM & LMS Platforms – Experience with HubSpot, Zoom, Asana, Eventbrite, Alchemer, and Slack preferred.

10. Multilingual Skills – Fluency in English required; Spanish proficiency is a plus.

Technical Tools & Platforms (Training Provided): Candidates must have experience using:

• HubSpot – CRM for managing participant engagement.

• Zoom – Video conferencing and training moderation.

• Google Suite – Managing documents, spreadsheets, and presentations.

• Asana – Project tracking and task management.

• Eventbrite & Alchemer – Event and survey management.

• Slack – Internal team communication.

Work Requirements:

1. Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet connection.

2. Ability to manage multiple responsibilities efficiently and meet deadlines.

3. Ownership of reliable equipment, including a high-quality microphone and video camera.

4. Detail-oriented and process-driven, with a focus on continuous improvement.

5. Ability to adapt to changing needs and take initiative in reducing organizational ambiguity.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.