Massachusetts Jobs

NORTHAMPTON HR Operations Specialist Smith College has an opening for a seasoned HR Operations Specialist in the Human Resources department. Do you want to be part of a team that values you? Join our dynamic team of skilled HR professionals who are part of a community dedicated to learning, teaching, discovery, and creativity. This is a great opportunity for someone who enjoys and has proven experience: Providing timely, thoughtful and compassionate customer service Striking a balance between task management and project management Working with data (validating, cleaning, pivot tables, Vlookups) Policy interpretation and communication Partnering with employees and stakeholders across the campus to understand and improve the employee experience Job Summary Serve as primary resource for managing and processing all employment data in the college\'s enterprise system including ensuring that all information is accurate and up-to-date. Act as the liaison to the Provost\'s Office and School for Social Work for faculty employment matters. Lead coordinator with Payroll to ensure the smooth flow of information and processing between the HR office and Payroll office. Manage all time off functionality in Workday and assist the HCM leads on best practices, issues, and enhancements. As a member of the HR team, responsible for building and maintaining positive working relationships with team members, internal customers and external vendors. Minimum Qualifications High school diploma or equivalent, plus a minimum of three years of relevant experience, or an equivalent combination of education and/or experience. Experience working with individuals from diverse backgrounds. Skills Ability to take initiative and solve problems; attention to detail; ability to multi-task and prioritize work effectively; excellent communication skills; ability to create and maintain accurate and detailed records; ability to be precise; type accurately and efficiently; proofread/audit own and others\' work; and must be able to meet deadlines. Must be able to maintain confidentiality and interact effectively with a diverse population. Essential Functions Employee Experience / HR Operations: (50%) Manage and triage all communications that come through HR inboxes and ticketing system and manage all communication tools for the HR department (YAMM, Workday announcements, Salesforce, etc.). Utilize ticketing system to automate response and enhance customer service. Accountable for day-to-day operations and customer service of the main HR office including triaging HR questions or inquiries from employees, candidates and managers related to college policies, benefits, programs and other HR services via telephone and email; referring complex issues to the appropriate staff member. Provide guidance to new employees from onboarding to benefit enrollment tasks in Workday. Database Audit and Reporting: (40%) Continuously automate and improve our auditing and reporting processes in the college\'s enterprise system in collaboration with the HR Technology Specialist and HR Operations Manager. Ensure successful recurring audits of employee information to maintain the integrity of the data. Audit limited term positions end dates and notify managers to ensure that they are aware of timelines regarding the termination dates of limited term positions. Monitor and maintain long-term manual benefit processes administration (health subsidy, sick bank, etc.) auditing for eligibility and ensuring enrollment. Work with HR Technology Specialist to design reports that meet needs of the HR department. Provide support for workforce planning and analytics. Minor Safety Policy and Compliance Oversight: (10%) Oversee and maintain the Minor Safety policy compliance across campus. Actively participate in the ongoing implementation of new tools and technologies to enhance minor safety measures.