
Job Information
United Way of Hampshire County Digital Navigator in Northampton, Massachusetts
NORTHAMPTON Digital Navigator United Way of the Franklin & Hampshire Region (UWFH) and The Alliance for Digital Equity (ADE) in Western Massachusetts are recruiting a Digital Navigator team member who will be placed in a one-year, grant-funded position at UWFH, to primarily support residents of Franklin County, Massachusetts. We are seeking a passionate and dedicated individual to join our team as a Digital Navigator. While this position will primarily support residents of Franklin County, Massachusetts, it will be a part of Digital Navigator network serving all four counties of Western Massachusetts and will be expected to support work across the entire region. This role is crucial in bridging the digital divide within our community by providing essential support to help residents connect and thrive digitally. Place of work: Hybrid with travel within Western Massachusetts, primarily in Franklin County 51 Davis Street #2, Greenfield 71 King Street, Northampton Job description: As a Digital Navigator, you will empower individuals by connecting them to resources that assist with internet connectivity, device acquisition, and digital skills training. This position is part of a regional network dedicated to digital equity and offers opportunities for professional growth and collaboration. The Digital Navigator plays a vital role by providing individualized or small group assistance for: Affordable Connectivity: Help residents identify and secure resources and internet options that meet their needs. Device Acquisition: Advise and assist residents in acquiring affordable or refurbished computers or internet-connected devices. Delivers devices to community-based organizations and trains staff to distribute. Digital Skills Training: Coach residents on using their internet access and common online applications effectively. This position is crucial to ensure equitable access to the digital world, empowering individuals to participate fully online, and is part of a new regional Digital Navigator network of the Alliance for Digital Equity in Western Massachusetts. The Digital Navigator hired for these positions will be part of a learning community of practice for digital navigator practitioners, receive training, devices, and ongoing support and contribute to their colleagues across the region. Required Qualifications: High school diploma or equivalent. Strong customer service orientation and interpersonal skills. Basic computer literacy and ability to learn new software applications. Ability to work independently and as part of a team. Availability to work flexible hours, including evenings and weekends. Valid driver\'s license and reliable transportation. Ability to pass a background check. Preferred Qualifications: Associate or bachelor\'s degree in a related field (e.g., social work, human services, communication, education). Strong understanding of the unique character of Franklin County and the North Quabbin Region or experience working in rural areas. Experience working with diverse populations. Bilingual proficiency in English/Spanish. Experience in community outreach, nonprofit organizations and/or small municipal governments. Certifications in digital literacy or technology training. Experience with Northstar or other digital literacy training tools. For full job description please visit website.