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Robert Half International Desktop Support Analyst in Northampton, Massachusetts

Description Candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format will be interested in the Desktop Support Technician opening at Robert Half Technology. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. Located in the Northampton, Massachusetts, area, this Desktop Support Analyst role is long-term temporary in nature.

How you will make an impact

  • Create records of daily data communication transactions, issues and remedial actions taken or installation activities

  • hardware repairs with the appropriate vendors

  • Interact regularly and effectively with ticket submitters

  • Fix computer problems, and recommend appropriate action/solutions

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

  • Supply computer desktop support in accordance with established policies and procedures Requirements - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

  • Solid understanding of MS Windows 10

  • Desktop support or related experience

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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