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Lahey Health Practice Coordinator II- Primary Care in North Reading, Massachusetts

Welcome To

Primary Care is part ofa vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environmentfor all colleagues, where respect is foundational and performance is rewarded.

About the Job

GENERAL SUMMARY: Coordinates the day-to-day operations of a multiple provider practice with generally between 3-9 FTEs, which includes patient flow, provider schedules, charge entry, deposit of co-payments, and staff supervision, to insure practice growth, profitability, quality care, and patient, provider, and staff satisfaction. Works closely with Practice Operations Manager to communicate practice needs, problems, and concerns and to communicate ideas and suggestions to increase patient volume and improve practice’s financial position. Supports and communicates WPA policies and procedures to providers and practice staff. Extended hours may be required to attend meetings, insure practice staffing and meet deadlines.

PRINCIPAL FUNCTIONS:

Exemplifies Winchester Hospital’s values and Service Excellence standards. Commits to making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be.

Complies with all Winchester Hospital and WPA policies and the Code of Business Conduct. Takes responsibility for own safety as well as the safety of patients, patients’ family, co-workers, physicians and other customers.

Demonstrates cost conscious awareness by comparing and analyzing practice expenditures monthly and efficiently utilizing staff and supplies within budgetary guidelines. Reviews monthly practice reports and recommends ways to reduce overhead.

Works with Practice Operations Manager to develop supply, capital, and staff budgets and revenue projections.

Authorizes, monitors and processes all practice expenditures per WPA policies and

procedures. Develops and maintains a system for purchasing ensuring “best pricing” is obtained for all practice purchases. Coordinates timely and accurate submission of payroll time sheets.

Interviews, hires, orients, trains, and evaluates performance of, and when necessary,

disciplines practice staff. Provides guidance in effective problem solving to all practice staff. Conducts regular staff meeting to promote communication and facilitate problem solving and planning.

Coordinates the effective operation of the front desk ensuring a customer service focus

while gathering appropriate information needed for clinical care and billing. Responsible for accurate and timely submission of patient charges. Provides backup support to all practice staff.

Ensures a safe working environment by resolving maintenance, housekeeping and

physical plant problems. Ensures that office and clinical equipment is kept in good

working order. Monitors service contracts and arranges for repairs and/or preventive

maintenance.

Participates in the following:

  • Mandatory training requirements as per hospital/unit policies

  • Continuing education/inservices to enhance knowledge

  • Staff meetings

  • Performance improvement initiatives

  • Orientation of new staff, students and/or volunteers

KNOWLEDGE, SKILLS, AND ABILITIES:

High School diploma or equivalent required.

At least three years experience in a medical office setting.

Keyboarding ability and knowledge of practice management software

Ability to solve problems and prioritize multiple demands.

Knowledge of medical terminology

Knowledge of insurance, coding and billing regulations

LICENSE, CERTIFICATION REQUIRED: None Required

LIFE SUPPORT CERTIFICATION REQUIRED: None Required

Shift

DAYS/ 40 HOURS/ FULL TIME/ EXEMPT/ North Reading, MA

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 152463-1A

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