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Amazon NPI Technical Program Manager, GSS Program Management Office in North Reading, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Global Safety and Support (GSS) Program Management Office (PMO) is actively seeking an individual for a detail-oriented, experienced, and professional New Product Introduction (NPI) Technical Program Manager. The individual will own NPI supportability readiness and take a lead role in ensuring the successful development and launch of new robotic hardware technologies and processes.

The role is focused specifically on “New” technologies and processes. The position will work with engineering teams to ensure that new robotic technologies can be assisted by our field teams during test and once they are launched into operations. To be successful, this TPM must be comfortable working in a highly ambiguous environment.

Key job responsibilities

  • Establish and maintain a robust relationship with key stakeholders within the Engineering organizations and Product teams

  • Develop a deep and complete comprehension of product supportability and what it means for GSS to successfully assist a new technology

  • Plan, develop, and implement NPI supportability processes and related work.

  • Provide updates on product supportability and GSS readiness to Sr Leadership to accept NPIs graduating test phases

  • Develop cross-functional program plans to cover all areas of supportability, including technical, safety and hardware assistance, etc.

  • By working with the Software and Hardware Development Teams, the individual will help clarify supportability design requirements for new hardware and software.

  • The individual will surface roadblocks and propose alternatives to Sr. Leadership at the local and global levels to help with making decisions.

  • Identify supportability gaps during development and test phases, provide recommendations, and develop corrective proposal plans to drive closure to the gaps.

  • Naturally “Earns Trust” by delivering on promises

  • Travel in this role: 10% (as NPI deployment plans require).

A day in the life

Amazon offers a full range of benefits for individuals and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The GSS PMO is a global team that owns the supportability readiness for all NPIs as well as Global Safety and Support business operations and strategy, operational excellence, and cross-functional program management. The PMO is a highly diverse group of technical and non-technical program managers with expertise in leading complex and impactful initiatives internally within the support space and externally for GRD customers.

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA

Basic Qualifications

  • 7+ years of technical product or program management experience

  • 7+ years of working directly with engineering teams experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

  • Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

  • 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit