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Amazon Mgr, Product Quality Eng, Advanced Product Quality Engineering in North Reading, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world dilemas that will transform our customers’ experiences. We invent and deliver improvements every day. We will give you the tools and assistance you need to invent with us in ways that are rewarding, fulfilling and fun.

The Amazon Robotics (AR) Global Robotics Delivery (GRD) organization manufactures high-quality robotics for design centers across Amazon. It’s a fast-paced operation that works cross-functionally with teams across Amazon globally. The Advanced Product Quality Engineering (APQE) team is a multi-disciplinary organization focused on Product Quality Engineering across AR’s Global Enterprise. This position will report to the Manager of Advanced Manufacturing Engineering within the Robotics Manufacturing and Technical Operations (RMTO) team.

We are seeking a talented and motivated Manager of Advanced Product Quality Engineering with a proven track record of guiding an agile Quality organization to implement quality best practice while facilitating speed and customer obsession. You will be working with cross-functional teams that engage in product development for both internal and external manufacturing operations.

Key job responsibilities

  • Foster a culture of inclusion.

  • Develop strategy and oversee execution for Product Quality Engineering, Supplier Quality Engineering, and New Product Introduction (NPI).

  • Develop quality standards and feedback mechanisms for internal manufacturing, supplier manufacturing, and deployed product.

  • Engage with stakeholders including Supply Chain, Manufacturing, Technical Operations, and Hardware Development partners to develop roadmap for future engagement models.

  • Develop and implement best practice for NPI phase gates and Product Development Process (PDP).

  • Identify and develop mechanisms for Key Performance Indicators (KPI) to drive the right business choices.

  • Develop communication mechanisms for high visibility escalations for both management and execution teams to ensure risks are communicated and mitigated effectively.

  • Define risk assessment mechanisms to make visible risks which we cannot accept, and develop risk mitigation plans where we knowingly accept risks and technical debt.

  • Develop lessons learned feedback mechanism to drive systemic improvement throughout the business.

Up to 30% travel required.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA

Basic Qualifications

  • Bachelor’s degree in mechanical, electrical, computer science or related engineering field.

  • 5+ years of experience in applying Quality Engineering standards like APQP, PPAP, DfX, and FMEA in NPI.

  • 5+ years of management experience

  • Strong process improvement mindset for Agile environments, passion for quality.

  • Excellent business communication skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Able to write clear and persuasive papers.

  • Able to operate in a highly ambiguous environment.

Preferred Qualifications

  • Advanced degree(s) in Engineering and/or Business/MBA

  • Technical expertise in Mechanical and Electrical components common in Robotics (i.e DC motors, PCBAs, metal fabrication, gears/bearings, sensors, vision systems, etc.)

  • Technical / Engineering Program Management Experience

  • Multi-industry and/or consulting experience in applicable industries (Automotive, Aerospace, Medical Device, etc.). Startup experience is a plus.

  • Six Sigma Green belt

  • ASQ Certified Quality Engineer (CQE)

  • Familiar with ISO 9001 Quality Management System Standards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit