Teradyne Factory Applications Engineer in North Reading, Massachusetts
The Customer Support Applications Engineer will work independently to assist customers in the use of Teradyne related products, provide new product design input, develop training material, instruct internal and external engineers with existing products, and publish application notes for instrumentation and system use cases. The Applications Engineer should have a broad familiarity with Teradyne’s Analog, Bus, Digital and High Speed Subsystem Instrumentation.
Primary responsibilities include direct contact with Sales, Customer and Engineer experts to familiarize and resolve customer issues with typical instrument use cases. Conduct specialized training classes for both hardware and software related activities. Develop instrument problem reports and work with engineering to resolve. The Application Engineer will represent the user’s interest in new product design.
The candidate will possess good communication skills and be able to work in a dynamic cross-functional environment. The candidate will work with the Product Support team, Program team, Engineering team, and Sales, and interface with the Customer including providing inputs to technical presentations, telecoms, leading formal reviews and training.
As a Customer Support Engineer, you will take part in the following responsibilities:
Complete Test Program Set (TPS) development activities, from conceptual stage through life cycle of product, including planning, development, testing, and integration. Interpreting test requirements and documenting the complete test solution
Ensure customer requirements are met and processes are followed
Track changes made to hardware, software, firmware, documentation, test fixtures and test documentation throughout the delivery cycle
Work closely with customers and/or functional peer group managers
Follow standard engineering practice and procedures. Analyze data, and design hardware/software solutions for which industry standards exist.
Debug a Functional Test Program utilizing Teradyne instrumentation such as, eDigital, FIOXI,PBI, M9, DI, BTI and ATI. Utilize software tools such as, TPS Converter Studio, LASAR, TestStand, LabView, LabWindows CVI, ATLAS and Test Studio in efforts to support our Customer
Integrate input from various sources to propose solutions
Communicate periodic project assessment to internal teams and external customers
Devise innovative techniques for testing and characterizing leading edge technology
Identify trends in customer requirements to help guide the development of new Teradyne ATE instrumentation
Desire to work with customers and field applications group to solve testing challenges
Travel to customer sites to support pre-sales opportunities, training and final integration
Critical Success Factors:
Ability to learn new things quickly and apply them
Process oriented and continuous improvement focused
Ability to develop and maintain fellowship across departments
Empowers associates to take risks to drive breakthrough innovation
Basic Qualifications, Experience, Skills and Education Required:
BS or MS degree ( Electrical or Computer Eng/Science ) and 3 years of experience in Test Development Engineering or Application Engineering
Must have excellent verbal, written, organizational, analytical and PC Skills
Understanding of the software development life cycle process
Proficiency of ANSI C programming languages
Prefer knowledge of C#, C++, or graphical environments like TestStand or TestStudio
Familiarity with the L200/300, Spectrum 9100, Teradyne Digital Instrumentation and LASAR Simulation
Travel requirements may be 20% or greater
Key Relationships: Marketing, Sales, Engineering Support Manager, Finance Manager, Engineers
ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.
FOUO Designation: This position may require access to work under Federal Contracts under the "For Official Use Only" designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship
The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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