Massachusetts Jobs

IT Technical Support

Duties & Responsibilities:

As a global technology company, Teradyne delivers progressive solutions to complex testing challenges. Without creativity and the diversity of thought, Teradyne’s technological innovations would not leave the ground. If you are excited at the prospect of joining a global team, that is both exciting and dynamic, then Teradyne may be the place for you! Teradyne has an immediate need for an IT Technical Support team member based out of our Corporate offices in North Reading, MA.

Teradyne is not considering candidates who require sponsorship for this position.

Responsibilities include but not limited to:

• Responsible for configuring, operating, training, maintain and supporting audio/visual (A/V) systems and Services (Microsoft Teams Rooms, Conference Room Technology) Communicates and coordinates with other departments, staff members and vendors

• Desktop support, user system configuration/deployment, and software / productivity tool configuration and installation.

• Assist IT staff in user system (PC / Laptop) configuration and deployment. Provide user support, analyze, and resolve wide range of computer HW, SW issues.

• Assist IT Systems administrators in IT infrastructure projects and server configuration and deployment

• Troubleshooting complicated issues and driving to a solution. Interface with corporate information technology group and key customers to improve customer experience and workplace collaboration tools.

• Stay up to date on workplace technologies by testing new desktop and mobile products

  Basic Qualifications, Experience, Skills & Education Required:

• The Ideal candidate will have: Associate degree in computer science or equivalent experience.

• 1-4 years of hands-on experience with PC’s, Microsoft Windows 10, Windows 11 and Apple operating system

• Strong analytical skills

• Ability to comprehend a user HW/SW issues and provide solutions independently

• Strong understanding of fundamental networking principles

• Strong interpersonal skills; ability to communicate effectively, both written and oral

• Self-managed and motivated with a can do, positive attitude

• Organized and attention to detail and accuracy

• Customer service oriented

• Be creative and adapt to new technologies quickly.

  #LI-SMTER

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.