Massachusetts Jobs

Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Establish contact with borrowers to discuss delinquencies and offer available solutions Locate/skip-trace borrowers using state of the art skip-tracing tools combined with internet access Record accurate and detailed notes; update account status and borrowers information Meet or exceed daily, weekly, and monthly performance goals, deadlines and objectives. Adhere to consumer protection laws and FHC\'s standard practices and policies. Work Environment Call/Contact Center; In-Office WFH Requirements In-office North Andover Competencies Must possess excellent verbal negotiation, customer service and communication skills. Well organized, results driven, and able to work in a high volume and fast-paced office environment. Ability to resolve challenging situations calmly and professionally. Excellent time management. Applicants may be required to pass a background check. Ability to work a full time schedule consisting of 3 shifts from 8am-4:30pm and 2 shifts from 11:30-8pm. Attendance and punctuality are a must. Reliable transportation is required. Preferred Education & Experience Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat High school diploma or equivalent Experience in *Debt Collection* , Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work. If you want to view the Know Your Rights poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish Full-Time/Part-Time Full-Time EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.