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Tourists Guest Experience Coordinator in North Adams, Massachusetts

Click here to view the full job posting{target="_blank" rel="noopener noreferrer"} JOB TITLE: Guest Experience Coordinator LOCATION: TOURISTS Hotel EMPLOYMENT CLASSIFICATION: Non-Exempt/Hourly, Full Time DIRECT REPORT: Food and Beverage Director, Front Office Director PAY RATE: \$15-17/hour plus 3 points in the tip pool RESPONSIBILITIES: -Review of daily shift logs, F&B/FDA checklists, weekly side work tasks -Comply to shift checklists and Standard Operating Procedures (SOPs) -Attend weekly arrivals meetings -Act as primary point of contact for FOH line staff during their shift, including stepping into front desk and F&B FOH roles during their breaks and in the event of a call-out -Support Front Desk, Bar and Food service across property to ensure a seamless experience for guests -Oversee the flow of all food and drink service during the shift to ensure all guest needs are being met and service is being expedited where needed -Maintain open communications with the kitchen on food orders to ensure timely delivery of executed plates to guests -Assist with expediting food orders, if needed -Ensure proper cash handling at all POS outlets, accurately making deposits and counting drawers, as needed -Support all Front Desk Activity -Ensure immediate response is given to any and all guest comments and concerns, escalating to a Manager if needed. -Maintain a high level of cleanliness and safety in the work area -Ensure consistent levels of tidiness across the property; alert maintenance and housekeeping staff to any major issues -Practice safety with all equipment to ensure safe working conditions -Assist with special events on property, as needed -Maintain that materials and menus are up to date and high quality presentation -Manage stock levels to ensure proper inventory of all F&B, Front Desk, & Retail supplies, communicate with managers of any ordering needs -Assist with F&B and Front Desk monthly inventories -Assist retail team with inventory and retail operations, restock items as needed -Assist Front Desk team with guest needs ie. making daybeds, delivering towels, room drops, etc. -Assist Housekeeping and MGMT team with inspections and daily arrivals needs -Oversee pool reservations and pool service, seasonally TRAINING REQUIREMENTS: -Systems: SNT, Lightspeed, Tock, Whistle, Way, Shopify, Google Suite -Hotel policies and SOPs -Basic Housekeeping knowledge to assist with guests needs EDUCATION & EXPERIENCE: -Two (2) years related experience in hospitality or service industry -High School diploma or General Education Degree (GED) COMPETENCIES: -Must be able to speak, read, write and understand the primary language(s) of the workplace (English) -Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals -Ability to communicate in writing or verbally -Proficiency in Google Suite: Docs, Sheets, etc -Guest service -Attention to detail -Ability to understand computer programs (i.e. Property Management System) -Ability to apply concepts of math including: addition, subtraction, multiplication, division, algebra and geometry, using whole numbers, common fractions, and decimals. -Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility. TOURISTS is an EEOC Employer