Massachusetts Jobs

Summary

The Intelligence Solutions team is the commercialization engine for data licensing for the organization. Our clients are interested in our claims data assets and analytical products to drive solutions in marketplace. We have a dedicated sales team to engage new clients and markets to drive revenue growth for the organization. We have an analytics/operations team that leads client implementations, account management, financial reporting and data analysis.

The Intelligence Solutions Analytics Advisor will be responsible for all customer relationships from an operations perspective and support of the account management team. This position will support several recurring and ad-hoc analytics projects to support the overall business. Includes coordination or issue resolution with the Technical Product Owners (TPO) and other technology teams. This position will also be the business-facing first line contact and triage for Intelligence Solutions clients.

Responsibilities

• Perform daily and weekly analysis of data deliveries to ensure high quality of data

• Management of operational projects to support the overall data and analytics solutions business

• Assist sales team with ad-hoc and data expansion analytics

• Perform data querying and analysis to answer client inquiries

• Perform initial root cause analysis and quality control analysis on client deliverables to assess any issues that may arise

• Coordinate communications between the client and Evernorth during production disruptions and be on call when the TPO team needs business input and guidance

• Analyze monthly data feed to clients and liaise with cross functional partners to act when needed

• Manage and improve ongoing data surveillance activities to enable monitoring of weekly recurring data delivery to clients

• Manage the blocked drug process and facilitate communications between the Accredo account teams and clients on new drug blocks

• Acts as a first responder to communicate to our data sales clients and blocked drug changes and any other internal matters that have client impact

• Initial point of contact for all client communications both inbound and outbound regarding client issues or quality concerns

• Triage incoming client communications and determine who needs to act on the request

• Create and execute strategy for proactive monitoring of ongoing quality control processes

• Response accountability for critical production issues that can impact client SLAs and Performance Guarantees to ensure client satisfaction and to avoid financial penalties

Qualifications

• 4+ years' relevant experience in data analysis with knowledge of medical and pharmacy claims and enrollment records

• Advanced skills in SQL, SAS, Excel, Data Analysis

• Knowledge of AWS, Teradata, or Databricks a plus

• Knowledge of process improvement, data delivery, and reporting automation preferred

• Excellent verbal and written communication and presentation skills

• Must have proven leadership skills with ability to build strong teams and a proactive management style with strong commitment to sales and client service

• Bachelor’s degree in relevant discipline preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 88,700 - 147,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner

consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.