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Sallie Mae Associate UX Designer II in Newton, Massachusetts

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

When you join Sallie Mae, you become a champion for all students.

Pursuing higher education has never been more important. But students face confusion, anxiety, and stress. Students need someone who acknowledges that their education journey is unique. They need guidance navigating this important time in their life, so they can feel confident in decisions for their future. They need a company willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To take risks, break barriers, and dream big. To think of new ways to adapt, help, and create better experiences for students—in UX/UI, tech, creative, and beyond.

This is where your unique perspective, talent, and voice matters. It’s where you’re empowered to bring your whole self to work. It’s where you’ll do more than join something, you’ll change something. For students, for future generations, for the future of education.

We're seeking a motivated design enthusiast who wants to contribute to a growing UX practice and an evolving user-centered digital environment. You need to be a fast learner, curious minded, challenge driven, and results oriented, with a desire to improve things. The Associate UX Designer II role is responsible for creating user-centered experiences to support consumer-facing digital touchpoints (including but not limited to online, mobile, tablet, apps, and experiences/solutions). Through a deep understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. As part of a cross-discipline team, the Associate UX Designer II role will provide a voice for customers within the team.

What You'll Do

  • Design customer-centric solutions for digital experiences through an iterative user experience design process

  • Leverages tactics to help define the problem/opportunity to know how the designs you will create will be solving a consumer problems and affecting the business.

  • Drives customer journey mapping, baseline testing, heuristic evaluations, voice of consumer (VOC) deep dive, design sprint, etc.

  • Delivers industry competitive analysis, industry best practice analysis, etc.

  • Assists with stakeholder interviews, analytics deep dives, business walkthroughs, etc.

  • Creates and designs artifacts that serve the goal of communicating with your team members through an iterative process of designing and gaining feedback from customers developers, and stakeholders

  • Design artifacts will vary but include sketches, wireframes, user flows, prototypes, etc.

  • User testing tactics may include usability testing, card sorting, first click testing, etc.

  • Utilization and evolution of the Design System

  • Delivers ongoing work in the development process, partnering with developers to ensure the intent of the designs are met.

  • Evaluates current experiences to understand customer pain points to provide holistic recommendations for optimizations

  • Contribute to internal team standards and processes: design system, prototyping toolkits, templates, process development, team metrics

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum Education, Skills and Experience Required

  • Bachelor’s Degree in Design, Human Computer Interaction, related degree, or equivalent professional experience

  • 1 - 3 years experience designing digital products, services, and experiences, including web-based, mobile, desktop, agentive, embedded

  • 1 - 3 years of experience working on financial / complex digital products and services

  • Rigorous approach to Lean UX design technique, with careful attention to detail and heart for experimenting, all while maintaining agility and openness

  • Understanding of user-centric design methods and processes, design thinking, and empathic lenses for problem-solving

  • High-proficiency with contemporary tools for expressing design guidance and illustrating intended experiences

  • Strong collaboration, facilitation and communication skills

  • Knowledge of Accessibility (WCAG Compliance) standards

Preferred Education, Skills and Experience

  • Experience working on financial websites

  • Experience with Design Thinking

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here (https://https//www.eeoc.gov/employees-job-applicants) . EEO is the Law supplement (https://https//www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) . Click here (https://https//www.salliemae.com/legal/pay-transparency-policy/) to view the U.S. Pay Transparency Policy.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.

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