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Bright Horizons Associate Director, Client Relations-Remote in Newton, Massachusetts

Are you a genuine client relationship manager who has a proven track record of retaining and growing partnerships with a large portfolio of clients? Are you ambitious, eager and looking to feel a true connection to the work you are doing each day? If your answer was yes, then we are looking to hire someone just like you as our Associate Director of Client Relations nationwide!

As the Associate Director of Client Relations you will be responsible for the effective account management of employer-sponsored client accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.

What you will do:

  • Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.

  • Hit performance objectives that include client retention, client growth, and revenue quota targets.

  • Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.

  • Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.

  • Effectively communicate program results and utilization trends to clients. Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages.

  • Work closely with all internal operations teams to facilitate service delivery, quality control, and issue resolution, functioning as the liaison between the client and Bright Horizons operations.

  • Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

What you will bring:

  • Minimum educational requirement: Bachelor’s degree. Business or marketing degree preferred.

  • 1-3 years of direct account or client relationship management with strong demonstrated organizational and prioritization skills.

  • Strong relationship management skills.

  • Ability to work well in a collaborative environment.

  • Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered.

  • This position requires minimal travel as the majority of client interactions will occur via phone/web cam.

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Compensation Range: $70,000 per year plus bonus

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Passion, Potential, and Possibilities

All three await you in a Bright Horizons ® career. Whether you work in one of our child care centers, a corporate office, or a family’s home, you’ll be part of a company named 20 times as one of FORTUNE’s “100 Best Companies to Work For.” (https://youtu.be/IkTDOR2cFHA) ​​​​​​​Join a team driven to make a difference, one child, one family, and one organization at a time. Come build a brighter future with us .

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