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Maxim Healthcare Staffing Onboarding and Credentialing Field Support Specialist in Needham, Massachusetts

The Onboarding and Credentialing Field Support Specialist provides the highest level of customer service

to caregivers, field staff, clients, patients, offices and coworkers. The Onboarding and Credentialing Field

Support Specialist will contribute to the culture of the office which is defined as being high energy,

having strong accountability, and team orientation while focusing on professional development,

proficiency in essential job functions and continuous improvement.

Essential Duties and Responsibilities:

  • Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the Hub as well as with clients, caregivers, field staff and office based team members

  • Provides excellent customer service to all constituents

  • Under the guidance of the Field Support Manager and in accordance with the Expectations

  • Document, maintains proficiency in all support functions and activities to ensure office operations are met

  • Meets and maintains HIPAA regulations in regards to Protected Health Information

  • Proactively assists candidates through the onboarding process by engaging and supporting their progress

  • Tracks and monitors all pre-assignment, and contract specific requirements to ensure compliance prior to activating newly hired caregivers

  • Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff

  • Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration

  • Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency

  • Displays strong organizational skills and time management skills to efficiently support multiple offices

  • Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles

  • Performs other duties as assigned

Minimum Requirements:

  • High school diploma or equivalent degree required. Undergraduate degree preferred

  • One year work experience in a team environment preferred

  • Excellent verbal and written communication skills

  • Proficiency with computers, including Microsoft Office

  • Ability to work independently and multitask effectively while maintaining attention to detail

  • Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills

$20 / Hour plus annual bonus potential



At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

  • Competitive pay & weekly paychecks

  • Health, dental, vision, and life insurance

  • 401(k) savings plan

  • Awards and recognition programs

    Benefit eligibility is dependent on employment status. *CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

    About Maxim Healthcare Group

Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim's commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.