Nordstrom Service Experience - Natick Mall in Natick, Massachusetts

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for self-motivated people to support our stores through providing the ultimate customer shopping experience.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal Service Experience Representative candidate assists in driving store volume and enhancing the customer experience.


  • Be proficient in all digital tools and processes

  • Demonstrate expertise in all enhancements used in the customer’s experience and store environment

  • Build positive team relationships throughout the store to help inspire trust, teamwork, and influence behaviors to achieve desired results

  • Assist customers with a variety of transactions through a seamless and friendly experience

  • Defuse customer situations and provide resolution in a timely and effective manner

  • Understand and support all fulfillment processes

  • Demonstrate openness to change, including the ability to learn new technologies quickly and have the flexibility to adapt to new working environments


  • Have a high school diploma, or equivalent (preferred)

  • Nordstrom, other retail, or customer service experience

  • Attention to detail and strong problem solving skills

  • Level of ownership, accountability, and initiative

  • Ability to prioritize multiple tasks in a fast paced environment

  • Ability to work a flexible scheduled based on department and store needs

  • Strong interpersonal skills

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to /Fortune/™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. The hours and schedule for this position will vary by week depending on business needs. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Job: *Customer Service/Sales Integration

Title: Service Experience - Natick Mall

Location: Massachusetts-Natick

Requisition ID: 350975