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Ethos Veterinary Health Client Care Specialist - Full-Time in Natick, Massachusetts

Boston West Veterinary Emergency and Specialty located in Natick, MA, has a Full-Time opening for a highly motivated Client Care Specialist to join our team.

About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy.


  • Welcome our clients in a friendly, helpful, and compassionate manner

  • Prepare and review documents and medical records accurately and completely

  • Educate and advise clients regarding Boston West Veterinary services and practices

  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.

  • Process admissions and discharges accurately; schedule follow up appointments as necessary

  • Process invoices and payments accurately; educate clients in alternate payment options

  • Update and maintain client/pet records and files in accordance with Boston West Veterinary legal requirements

  • Manages pet insurance claims from initiation to completion

  • Assist with other administrative duties such as scanning, faxing, emailing

    About You:

  • Previous experience in, and passion for, delivering exemplary client service.

  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.

  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.

  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.

  • Support team members in reaching common goals.

  • Listening and responding appropriately to the concerns of clients and team member.

  • Demonstrate proficiency in computer skills

  • Able work in high stress situations and exercise good judgment as needed

  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.

  • Ability to be flexible in your schedule


  • Current schedule will be approximately 36 hours per week

  • This position includes night and weekend shifts

  • All Full-Time team members are required to work weekend shifts

  • All Full-Time team members are required to work three holidays per year

    About Us: Boston West Veterinary Emergency and Specialty's mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We encourage and empower our technicians to utilize their skills, have input into case management and patient care, think critically, work autonomously, further their knowledge and education, and pursue specialty certification if so desired.

    Benefits of Working at Boston West Veterinary Emergency and Specialty:

  • Compensation is based on experience and skill level.

  • VetBloom access: Race approved continuing education, training and curriculum library

  • Health and wellness programs including access to League wellness app

  • Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

    Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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