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Teledyne Technologies Customer Service Administrator in N. Falmouth, Massachusetts

Company Overview

Teledyne Marine Systems is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research and SeaBotix/Oceanscience at Teledyne Marine in North Falmouth MA and Teledyne Gavia in Iceland. Our products include underwater vehicles (both towed and autonomous), acoustic communication systems, and acoustic releases. Teledyne Marine Systems is EveryWhereYouLook!

Position Summary and Responsibilities

Teledyne Marine Systems is seeking a Customer Service Administrator with order entry and/or customer support experience to provide administrative support to both the customer service and support/repair service teams. This position will be the lead customer service administrator for two of our ocean product brands and will ensure compliance with Teledyne standards and guidelines within a fast-paced environment. He/she must be organized with a high degree of accuracy, attention to detail, business acumen and office decorum.

Essential Duties and Responsibilities :

  • Support of Customer Service:

  • Performs all aspects of the Customer Order Process and Customer Order Entry Procedure

  • Order quoting – prepares spare parts order quotes for Teledyne Marine and Teledyne TapTone Customers via Sales Force and IFS

  • Perform general Clerical duties (filing, scanning, photocopying)

  • Support Shipping and customers with shipping documentation and communication as needed

  • Support export classification process with Trade Compliance. Ensure all export rules and regulations are followed on all orders. Learn and perform OCR screening as needed

  • Maintain excellent customer relationships

  • Take customer phone calls, answer customer emails, and obtain technical assistance as required

  • Create Return Material Authorizations and Credit Memos as required

  • Work with Daytona accounting team on blocked orders, Credit card payments, and advanced invoices

  • Enter sales leads into Salesforce

  • Assist PLMs and outside Sales team when needed

  • Support of Service/Repair

  • Assist with generation and coordination of the Return Authorization Process (RMA) used in the return of parts and CRO’s for the return of customer equipment for depot repair

  • Issues RMA/CRO number and coordinates the return shipment in conjunction with the customer

  • Works in conjunction with Trade Compliance for all international RMA/CRO’s to be imported or exported, ensuring the return has the correct paperwork in place, proper values and any Trade Compliance codes (ECCN, HTS, etc.) and instructions for the shipment provided to the customer to allow the proper return of goods

  • Provides repair quotes

  • Provides repair estimate updates to customers as needed; ensures customer purchase orders are adequate for the work being performed and meet all of Teledyne’s requirements before processing

  • Coordinates with shipping and receiving on all inbound and outbound RMA/CRO’s

  • Generate final Customer Order for Invoicing and closing out the CRO / SHOP ORDER in IFS

  • Updates the records as appropriate in Salesforce

  • Works with the repair team on outside processes in support of repairs

  • Ensures adherence to SAAM and all appropriate approvals are in place

  • Candidate must possess U.S. citizenship or be a U.S. Person

Qualifications

Education and Experience :

  • 4+ years of experience in a customer support environment

  • Bachelor’s degree preferred

  • Experience with ERP system

  • SalesForce or other CRM system experience

  • Experience developing and administering business processes with a sales focus

  • Continuous improvement knowledge

Job Knowledge, Skills and Abilities :

  • Proficiency with Microsoft Office products such as Excel, Word, Power Point, and Access

  • Excellent written/verbal communication skills

  • Ability to work in a fast-paced multi-task environment

  • Ability to interact in person and by phone/email with a global customer base

  • Meticulous attention to detail

  • Aptitude to understand a diverse portfolio of ocean technology products and parts

  • Working with an ERP system; understanding of MRP

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional office environment

  • This position requires periods of working behind a desk, performing tasks on computer

  • Considerable periods of standing or walking throughout the facility to interface with other associates

Citizenship Requirements

Due to the type of work at the facility and certain access restrictions, successful applicants must be a "U.S. Person" (US citizens, US nationals, lawful permanent residents, asylees or refugees).

Teledyne is an Affirmative Action/Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race,color,religion,religious creed,gender,sexual orientation,gender identity,gender expression,transgender,pregnancy,marital status,national origin,ancestry,citizenship status,age,disability,protected Veteran Status,genetics or any other characteristic protected by applicable federal,state,or local law. If you need assistance or an accommodation while seeking employment,please email teledynerecruitment@teledyne.com or call (855)479-1480. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Job Locations US-MA-N. Falmouth

Requisition ID 2021-15770

Company Name Teledyne Benthos-Webb

Shift 1st Shift - Morning

Citizenship/Visa Requirement US Citizen/US National/Perm Resident/ Asylee/Refugee

Teledyne is an Equal Opportunity/Affirmative Action employer. All gualified applicants will receive consideration for employment without regard to race, color, religion, religiois creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestory, citizenship status, age, disability, protected Veteran Status, genetics or an accomodation while seeking employment, please email teledynerecruitment@teledyne.com or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accomodation will receive a response.

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