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Mercy Medical Center Clinton Practice Supervisor - Adult Medicine (40 Hours) in Mercy Medical Group - Chicopee, Massachusetts

Employment Type:

Full time


Day Shift


Under the direction of the Manager, Operations Physician Practices, the Practice Supervisor is responsible for supervising the daily operations of the practice and performing a variety of administrative functions related to the practice operations.

Under the leadership of the Manager, Operations Physician Practices, the Practice Supervisor directly supervises support staff and all functions related to patient flow.

Ensures daily rounding is performed to enable smooth patient flow.

Coordinates staff within assigned practices to ensure proper coverage for quality patient care.

Monitors attendance for all practice employees. Addresses concerns in a timely manner.

Identifies office inefficiencies and proposes solutions.

Responsible for customer service and productivity standards within the assigned practices. Ensures that the Manager, Operations Physician Practices is informed of issues in a timely fashion.

Collaborates with the Manager, Operations Physician Practices in all hiring decisions and employee performance management.

Ensures all equipment is maintained and inventories are at appropriate levels for the practice needs.

Orients all new hires to practice office procedures and ensures access and training to systems as needed.

Ensures staff adherence to policies and procedures, compliance, risk management and HIPPA requirements.

Attendance is in accordance with departmental needs and organizational policies.


Graduate of an accredited R.N. program. Current Massachusetts R.N. license required; CPR required; Advanced Cardiac Life Support certification preferred.

Three (3) to four (4) years of related clinical and/or hospital experience, or previous experience in a hospital or ambulatory care setting preferred.

Experience in an outpatient office environment preferred; one (1+) year supervisory/managerial experience is preferred. Proven experience in all aspects of a medical/healthcare practice.

Excellent organization and communication skills required.

Proficient use of computers and electronic medical record.

Ability to manage priorities in a fast-paced environment.

Demonstrated ability to successfully collaborate with all levels within the organization.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.