Job Information
Ethos Veterinary Health Veterinary Client Care Specialist in Medford, Massachusetts
Ethos Veterinary Urgent Care is hiring a full- time Client Care Specialist!
Are you a highly motivated individual with a passion for delivering exemplary client service? Veterinary Urgent Care – Station Landing in Medford, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team.
Urgent Care Hours of Operation:
Monday-Friday: 12p - 9p
Saturday-Sunday: 10a - 7p
About the Role:
As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
Anticipated Schedule:
Four 10-hour shifts – rotating weekends:
Weekdays: 11:30a – 9:30p
Weekends: 9:30a – 7:30p
Compensation:
$17.50 - $22 pending knowledge & experience
Benefits:
CE Allowance
Uniform Allowance
Generous Paid Time Off
50% Employee Pet Discount
401k
Medical/Dental/Vision
Short/Long Term Disability Insurance
Life Insurance
Health Savings & Flex Spending Accounts
Employee Assistance Program
All Access to VetBloom
Partnership with Purdue VT program & scholarships
Why Choose Station Landing?
Vibrant and Inclusive Culture: Step into a workplace where respect and kindness define our team dynamics. At Station Landing, we go the extra mile to ensure that every member not only feels welcomed but valued!
Supportive Team: Join forces with experienced professionals who are passionate about animal care, committed to mutual success. Our team is more than just colleagues; we're a tight-knit family supporting each other's journey.
Opportunities for Growth: Immerse yourself in an environment that fosters continuous learning and growth. If you have a thirst for knowledge and a desire to advance your skills, you'll find abundant opportunities for development within our clinic.
Appreciation: At Station Landing, our team genuinely values each member, celebrating victories big and small. Your unique experiences make you an indispensable part of our team.
For more information about us, please visit: https://www.urgentpetdoc.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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