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Thermo Fisher Scientific Technical Support Specialist II (Hybrid) in Medford, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

The Technical Support Specialist II is part of the Laboratory Products Division (LPD) which unites deep scientific expertise, a collaborative culture and rich resources to deliver the lab equipment and consumables that our customers need to achieve their scientific goals – quickly, reliably and safely. Our smart lab solutions make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives.

Location: This is a HYBIRD role. Onsite Chelmsford, MA, Hybrid at least 2 days a week after successful completion of training.

How will you make an impact?

The Technical Support Specialist II serves as a member of the team providing technical assistance to customers, sales channel and marketing personnel for Thermo Fisher’s Water Analysis business. You may act as group leader for a team of Technical support specialists whose responsibility is to support customers with water quality analysis systems. You will gain in-depth knowledge and expertise in water quality measurement and support critical markets such as biotechnology, pharmaceutical, power generation and water treatment. Join our team and help our customers to make the world healthier, cleaner, and safer.

What will you do?

  • Provide technical assistance to our customers who are measuring water quality to the highest standards

  • Learn about water quality and products used to measure aspects of water quality

  • Develop in-depth knowledge and become a point person with expertise in products, applications, and markets. Monitor, document, and analyze specific customer experiences arising in connection with our products

  • Provide technical assistance in connection with the development and production of Water Analysis products and information (product manuals, guides, training material, etc.)

  • Interface with Thermo Fisher colleagues sharing your expertise as required, maintaining product quality and promoting customer satisfaction

  • Act as a primary interface between Customer Service and Engineering on specific product performance

  • Learn and use process improvement methods and approaches to improve customer experience and learn to use our Customer Allegiance program

How will you get here?

  • Bachelor’s Degree in Biology, Chemistry or Science

  • One to Three years of technical experience required. Water quality preferred.

Knowledge, Skills, Abilities

  • Customer focused with appropriate sensitivity and sense of urgency for customer issues

  • Excellent oral and written communication skills

  • Ability to work and lead in a team environment

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com (https://www.thermofisher.com/us/en/home.html) .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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