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Citizens Bank Sr Fraud Risk Manager in Medford, Massachusetts


The Senior Fraud Risk Manager is accountable for developing fraud prevention and credit abuse strategies for Citizens Unsecured Loans and Deposit originations. The senior risk manager will partner with our key processors, internal stakeholders and external vendors to develop new processes and evaluate new tools to build a robust fraud detection and prevention infrastructure and to mitigate fraud & credit abuse risk across all acquisition channels while balancing customer experience, operational and product P&L impacts. Responsibility includes reporting on overall Fraud losses and trends in addition to monitoring performance of tools and strategies. The incumbent will also partner with merchant financing partners to deploy industry best practices and point-of-sale customer authentication strategies.

Primary responsibilities include:

  • Develop and monitor processes & controls designed to detect and prevent ID Theft and credit abuse for unsecured loans and deposit new account applications. Explain variances in losses and recommends remedial actions. Partner with processor, internal stakeholders and external vendors to improve fraud detection and minimize impact to legitimate applications.

  • Vendor management for key processors and affiliated service providers. Negotiate contracts, tool pricing and coordinate tool evaluations.

  • Build and foster strong partnership with internal stakeholders including Fraud Strategy, Product team, and Credit Risk to evaluate emerging fraud trends, identify root causes of fraud attack and propose potential solutions.

  • Partner with Product team to support new product launch and conduct an end-to-end evaluation of key controls, data and tools required to support the new product.

  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards

  • Collaborate with Fraud analytical team to deliver requirements for implementation of new fraud strategies or changes to existing ones.

  • Effectively manage competing priorities of requests working under strict deliverables


Required Skills/Experience:

  • Bachelor’s degree in Operations Management, Economics or other business or technical discipline, or equivalent combination of education and business applied experience.

  • 7+ years of fraud policy or fraud prevention experience preferably in Financial Services industry

  • Strong knowledge of the fraud management life cycle and industry trends

  • Superior project and vendor management skills

  • Proficient with Microsoft Office applications; Advanced Excel

  • Strong problem solving and analytical skills

  • Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Experience:

  • Strong knowledge of the fraud management life cycle and industry trends

  • Accertify, TSYS, Fiserv, FIS processing environments, tools and applications

  • 3+ years of people leadership experience

Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:00am - 5:00pm Monday - Friday


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.