Citizens Bank Senior Business Systems Analyst in Medford, Massachusetts


The Senior Business Systems Analyst leads and coordinates BSA colleagues in the development of functional specifications for major systems and applications and/or bundles of smaller systems and applications. Interfaces with BAs to ensure that functional specifications capture business requirements and aids in the translation to technical requirements.

  • Responsible for maintaining functional and non-functional specifications in a portfolio of systems/applications designed to meet business requirements throughout project and program lifecycle.

  • Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements

  • In conjunction with the Business Analyst, solicits and documents the functional specifications to assist the Solution Architect in the design of technical structures based on the existing standards and processes to meet business requirements.

  • Provides strategic support for the BSA to document and appropriately captures functional specifications according to organization process in alignment with overall Change Framework and IT Operating model.

  • Provides integrated systems analysis within their domain and identifies how application/systems interact to support business processes

  • Liaise with the Solution Architects, Application Developers and Testers to ensure they understand the functional requirements of the systems

  • Configures system settings and options to ensure business requirements are fulfilled

  • Manages project tasks assigned within scope, quality and timeframe allocated with PM supervision

  • Identifies and record risks, issues, dependencies and assumptions in accordance with project standards. Agree escalation level with Project Manager, and then manage those assigned through to resolution including updating project risks and issues logs.

  • Deputize for the Project Manager where required.


  • Minimum 4 years of previous experience as a Business Systems Analyst (including technical/requirements development)

  • Experience with PEGA, Preferably with PEGA Smart Dispute System

  • Basic understanding of project management techniques/methodologies

  • Advanced understanding of business and business systems analysis including elicitation, problem analysis, requirements specification, modeling and business process analysis

  • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

  • Possible requirement for travel within the US

  • Self-thinker; able to work through issues and escalate only when appropriate

  • Strong knowledge of Debit Card Claims and Chargeback processes preferred

  • Experirence working in an Agile development environment with the productivity tools required such as JIRA.


  • Bachelor’s Degree or 4+ years of applicable experience

  • Working towards a relevant recognized formal qualification in Business Analysis is preferred

Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

  • Strategic thinking

  • Communication

  • Project management

  • Change management

  • Data analysis

  • Technical/Functional expertise

  • Problem solving

  • Solution architecture

  • Business systems maintenance

  • IT relationship management

Hours & Work Schedule

Hours per Week: 40

Work Schedule: M-F 8:30-5:00