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Citizens Investigator I in Medford, Massachusetts


The Investigator I within our Corporate Security division will support the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization.

In this role, you will participate in a variety of investigations and support investigations across the bank and primary responsibilities include:

  • Conducting investigations in all areas of the bank in a timely, professional and accurate manner

  • Prioritizing workload in order that investigations are undertaken in a timely and cost-effective manner while administering appropriate application of banking law

  • Conducting expedient tracing, freezing and recovery of funds

  • Recommending improvements in systems, controls and financial fraud prevention

  • Assisting in leading the delivery of expert investigative services and specialist advice on Investigations

  • Providing coherent and informed in person and/or telephone guidance to business line stakeholders and customers

  • Drafting quality investigations reporting as appropriate - summarizing the investigation, details, interviews, key findings, and recommendations to be made

  • Building relationships with key contacts inside the bank to maximize effectiveness of the role and externally with industry peers and law enforcement

    Required Skills/Experience:

  • One or more years of current investigations experience in banking, financial services or retail preferred

  • An awareness of legal, statutory and regulatory environments, especially as they relate to investigations, within banking institutions.

  • Experience of or an affinity to interviewing internal and external parties

  • Strong Computer and software skills, use of databases, spreadsheets and familiarity with MS Office Suite (Excel, PowerPoint, Outlook)

  • Clear communication skills (verbal/written)

  • Understanding of banking policies and procedures in relation to staff gross misconduct, systems and operational procedures, regulation and compliance, corporate governance preferred

  • Working knowledge of investigative or research capabilities, search engines, open source intelligence

    Education, Certifications and/or Other Professional Credentials:

  • Associates Degree in Criminal Justice or related field preferred

  • Certified Fraud Examiner certification preferred

    Hours & Work Schedule

    Hours per Week: 40

    Work Schedule: Monday through Friday 8:30AM - 5:00PM

Pay Transparency

The salary range for this position is $48,000 - $80,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit


Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth