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Citizens Bank Fraud Ops Sr Specialist in Medford, Massachusetts


The Business Support Analyst will provide critical support for Research and Adjustment team within the Claims organization.

Primary responsibilities include:

  • Ensuring GLs are balanced accurately, working closing with several business partners throughout the Bank

  • Researching and resolving variances, while escalating concerns

  • Ensuring all GL activity is done timely and within SLAs

  • Provide support to offshore functions as the central point of contact for Research and Adjustments, as well as other departments within the Claims organization


Required Skills/Experience:

  • 2+ years experience in roles related to accounting functions preferred

  • Understanding of GL

  • Ability to coach

  • Organizational skills

  • High attention to detail

  • Proven ability to multi-task

  • Proficiency in PC skills and MS Office

  • Advanced skills within MS Excel

  • Strong analytical skills with an ability to analyze complex scenarios

  • Ability to communicate with colleagues of all levels and forums with the ability to adjust to meet varying audience

  • Self-motivated and able to work as an individual as well as a team

    Hours and Schedule:

    Hours: 40 Schedule: Monday-Friday 8:30-5:00


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.