Massachusetts Jobs

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Healthcare Services Coordinator is responsible for collaborating with the member's interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio-psychosocial, functional, and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00 AM to 4:30 PM EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 1325 Boylston St. 11th Floor MA 02451. We offer 12 weeks of paid training. The hours during training will be 8:00 AM to 4:30 PM EST from Monday to Friday. Training will be conducted virtually from your home.

Travel is 0-10%

If you are located within Massachusetts, Connecticut, Rhode Island, or New Hampshire and are within a commutable distance to Boston, MA, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Provide exceptional customer service

• Multi - task, inbound / outbound phone calls to members and / or physicians

• Complete assessments and documentation within a CER system

• Provide benefit explanation

• Health care knowledge surrounding disease management, community resources, durable medical / consumable products

• Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs

• Telephonic case management and some administrative responsibilities for the clinical department related to member care

• Moderate work experience within own function

• Some work is completed without established procedures

• Basic tasks are completed without review by others

• Supervision / guidance is required for higher level tasks

• Role assists in coordinating health services and involve writing care plans

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)

• 2+ years of experience working in a Healthcare environment or Case Management

• 2 + years of experience with Medical Terminology, Benefits Management, Claims, and / or Healthcare Insurance

• Ability to work our normal business hours from 8:00 AM to 4:30 PM EST Monday to Friday

• Must reside within a commutable distance to Boston, MA (MA, RI, NH or CT)

• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Bilingual Chinese, Vietnamese, Haitian Creole, Russian, Portuguese

Soft Skills:

• Strong typing, writing and grammar skills

• Very fast paced environment with 10+ people, team player, goal focused, must be self - motivated, take initiative and willing to learn in a fast environment

• Experience with Microsoft Outlook (send emails and set folders) and Microsoft Excel (update spreadsheets)

Telecommute Requirements:

• Must reside within a commutable distance to Boston, MA (MA, RI, NH or CT)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Ability to keep all company sensitive documents secure (if applicable)

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Connecticut Residents Only: The hourly range for Connecticut residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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