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Fiserv Client Partner III- Bank Solutions in Massachusetts

This role will focus on our Cleartouch and Precision core processing clients. The location is preferred to be in the Eastern or Central time z

What does a great Client Partner do?

Assume the leadership role in managing Fiserv overall business relationship with a portfolio of high growth and progressive clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/ or senior level managers, the Client Partner is responsible for managing and growing the overall relationship with key decision makers and influencers at assigned clients to build customer dedication and increase revenues.

In order to do this effectively, this individual must understand Fiserv solutions and have a strong technical background to partner with clients on day to day questions and to drive thought leadership. The Technical Client Partner will provide guidance to the client on their current technology stack and roadmap to better achieve their short or long term objectives, with a focus on Fiserv solutions. The Technical Client Partner will use Fiserv solutions to maximize client’s growth and profitability, utilizing company resources to ensure client satisfaction, retention and increased profitability for Fiserv.

In this role, you can look forward to:

  • Developing a solid understanding of core applications and surrounding products in additional to client’s current offerings to effectively engage with prospective customers

  • Assisting clients in assessing and aligning their business or processes to achieve the client’s short and long term objectives

  • Relying on technical and Fiserv knowledge to propose Fiserv bundles, including pan-Fiserv solutions, to enable the client to better achieve their objectives

  • Partnering with the client and various stakeholders to understand and define both technical and cross-functional requirements within a proposal or solution

  • Demonstrating thought leadership and technical expertise establishing you and Fiserv as a trusted partner to the client

  • Obtaining assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio

  • Carrying out day to day maintenance of daily operations for assigned client portfolio

  • Retaining customers through proactive follow-up on outstanding issues, and professional contract negotiations

  • Maintaining industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image

  • Supporting sales initiatives by driving overall technical architecture design discussion

  • Under limited direction, meeting or exceeding corporate goals regarding revenue, profit, and customer satisfaction.

  • Travel may be required up to 60% of the time

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Basic Job Qualifications:

  • Bachelors Degree Required

  • 5+ years of sales/account management experience preferably in banking industry

Additional Requirements:

  • Experience managing and growing relationships with large/complex financial organizations

  • Experience in sales and negotiating techniques

  • Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations

  • Ability to read, analyze and interpret technical sales information, specifications, professional journals, technical procedures, and governmental or legal regulations

  • Must have knowledge of business and operations in the financial industry.

  • Excellent interpersonal skills, including written and verbal communications and group presentation skills.

  • Must be able to prioritize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each.

  • Possess a positive demeanor while operating under pressure, and be an independent problem-solver.

  • May be required to train others (client and internal staff) in area of technical expertise.

  • While this position has no direct reports, it does require interaction with subordinates and other staff members to ensure client satisfaction

  • Proven ability to work with senior management or executives and requires minimal supervision and direction.

  • Requires ability to influence at multiple levels internally and externally to accomplish business goals

  • Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook.

Preferred Qualifications:

  • Additional special training in banking is highly desirable.

  • Knowledge of Fiserv core products, including integrating new clients with complex requirements

  • Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems highly desirable

Travel Required: approximately 50-60% domestic travel

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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