Massachusetts Jobs

Job Summary and Mission This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The shift manager provides guidance and oversight of store operations with direction from the store manager during assigned shifts. The majority of time is spent ensuring customer satisfaction and product quality. The incumbent is responsible for modeling and acting in accordance with Starbucks mission and values. Summary of Key Responsibilities: Communicating goals for store partners, and modeling how we work together: Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions. Displays a customer comes first attitude by delivering world-class customer service. Implements and communicates company program plans to store team to meet operational and organizational objectives. Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. Provides coaching and direction to the store team to act and achieve operational goals. Planning and Execution: Works with store manager to help inform and develop strategic and operational plans for store partners, managing execution, and measuring results Accountable for store operations while managing a shift. Provides input into store staffing levels and decisions to ensure partner development and talent acquisition plans will achieve and maintain store operational requirements. Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately to ensure understanding. Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers regularly. Ensures partners adhere to operational compliance requirements. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition. Develops effective management principles and practices to create and maintain a successful store team. Maintains regular and consistent attendance and punctuality. Basic Qualifications: Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store Education (minimum education level, degree or certification necessary): No minimum Skills (minimum skills required): Strong operational skills: ability to manage store operations, including multiple situations in a fast-paced envindependently Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others.Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others Ability to deliver customer service that meets or exceeds customer needs Effective interpersonal and communication skills Organization, planning, and prioritization skills Strong problem-solving skills Ability to handle confidential and sensitive information Proficiency using Microsoft Office, store computer systems and programs Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 1 years of customer service and retail experience (2 years preferred) 1 year of experience in directing the work of others (1 year preferred)