Job Information
Town of Mashpee Desktop Support Technician in Mashpee, Massachusetts
The Town of Mashpee I.T. Department welcomes applications for a full time Desktop Support Technician, This position works 40 hours/week from 8:30am - 4:30pm, Monday-Friday. Minimum Requirements: Must have graduated from an accredited college or university with an Associate Degree or higher in Information Technology or related field; 2-3 years of experience providing desktop support in a TCP/IP networking environment using Microsoft Windows 10, Windows 11, Server 2019 and third party office productivity software; a working knowledge of TCP/IP networks, Microsoft Windows 10, Windows 11, Windows Server 2019, Microsoft Office applications in a TCP/IP network; specific knowledge and experience regarding the installation, configuration, and support of Microsoft products in an Active Directory TCP/IP networking environment; or any equivalent combination of education, training or experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Must possess a valid MA driver?s license (Class D). Must successfully pass a comprehensive background investigation. Responsibilities: Assists the I.T. Department in maintaining the systems and networks to meet the needs of the Town of Mashpee. Addresses inquiries and issues from users, and uses expertise to determine the root cause of incidents, and improves upon the efficiency and effectiveness of all areas of information systems within the desktop environment. Installs, configures, troubleshoots, diagnoses and resolves issues with PC?s, Laptops, TCP/IP networking connectivity, printers and peripherals. Orders and stocks supplies and equipment related to I.T. support. Comprehensive benefits package includes Town contribution of 75% towards the cost of health insurance, defined benefit pension program, generous vacation package, life/dental/vision plan options, as well as deferred compensation plans. Further information can be found on the Human Resources Department Employee Benefits webpage at mashpeema.gov. Apply by: October 15, 2024 In order to be considered, a fully completed original Employment Application is required (available on the HR Dept. Employment Opportunities webpage at mashpeema.gov). The original application must be received by no later than 4:00pm on October 15th by 4pm.