Massachusetts Jobs

SUMMARY: Under the direction of the SVP - Innovation & Transformation, the Salesforce Administrator is responsible for creating and applying best practices and procedures to design, implement, build, test, document, and support a variety of Salesforce-related software applications within the Bank. Initially, the incumbent will support the Salesforce implementation team and other subject matter experts throughout the Bank to ensure successful implementation of Salesforce Financial Services Cloud, Marketing Cloud, and MuleSoft. Following the initial implementation, the Salesforce Administrator will be primarily responsible for all aspects of administration of Financial Services Cloud, Marketing Cloud, MuleSoft, and all related platforms on an ongoing basis. As a key member of the Banks Transformation Team, the Salesforce Administrator will work with users across the various lines of business to streamline and enhance business processes using Salesforce. The incumbent will be expected to take initiative, be creative and innovative, and drive effective process design and share new ideas and perspectives. Key internal contacts in ongoing administration of the platform will include managers and other members of the Transformation Team, SVP - Marketing & Digital, VP - Director of Technology, department-level managers and Salesforce champions in all business lines, and end users in any capacity. The Salesforce Administrator will also facilitate updates to the Platform and, where appropriate, will provide support in the iterative development of the Salesforce deployment across all departments of the Bank. This may include interfacing with subject matter experts within the Bank and implementation consultants and other vendors retained by the Bank. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement, consistent availability is expected during core business hours and agreed upon number of days per-month on site. SKILLS REQUIRED: -MINIMUM POSITION REQUIREMENTS: Salesforce Administrator certification Extensive experience configuring and managing Salesforce Service Cloud, Sales Cloud, Marketing Cloud, and integration of these clouds. Established career path working in IT and/or business services roles with progressively increasing responsibility. High proficiency in Salesforce administrative skillsets such as creating users, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, and dashboards Experience with managing/configuring Salesforce Customer Communities, Lightning Process Builder, Service Cloud Console, Knowledge Management Experience in performing Salesforce upgrades and ensuring successful implementation and maintenance of integrations with core processing systems and third-party platforms Strong understanding of data modelling and the creation and maintenance of relational databases To read a full job description, click on the apply now or more information button. Main Street Bank is an Equal Opportunity Employer. Individuals with disabilities and veterans are encouraged to apply. Main Street Bank is committed to working with and providing reasonable accommodation to individuals with disabilities. If you need special assistance or an accommodation while seeking employment, please call: 508-460-4117 or send an email to Human.Resources@bankmainstreet.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.