Danaher Corporation Global Remote Service Engineer - Xcellerex (Remote Role) in Marlborough, Massachusetts
Be part of something altogether life-changing.
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do!
As part of global remote service team, you will take ownership of cases assigned, globally driving & delivering process and performance; measure, track and deliver critical metrics, participating in the overall success of the team.
Using remote support solutions, provide remote, fast-response support to incoming technical issues raised by global Cytiva customers according to contract prioritization;
Using remote support solutions, diagnose and resolve customer issues or propose the right part/s to be ordered in parallel to the FSE assignment.
Follow up with customer, OptiRun Service team (customer care center) and regional remote engineers on case status.
Contribute to Service knowledge base and actively feed, update, and maintain knowledge management database, identifying quality or recurring issues.
Communicate proactively and share information with field teams, Service Operation teams and other support functions. Through effective communication, IB analysis and field network utilization define training needs to set-up and control training plan and execution.
Analyze job results and IB to improve efficiency and productivity working together with regional teams. Identify opportunities to improve overall service delivery processes, remote tools, and support capabilities, and finally customer satisfaction.
Who you are!
Associate’s or Bachelor’s degree in Science, Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or proven experiencee in BioPharma industry.
6+ years of engineering experience and expert-level knowledge of the repair and maintenance of BioProcess Upstream
Strong expertise and experience on large scale Bioreactors, Xcellerex standalone and FlexFactory hardware with Wonderware and DeltaV software basic knowledge and IT skills strongly preferred.
Experience supporting Site Care, Fast Response or Flex Factory customers meeting tight SLAs would be a plus.
Strong customer service skills, highly-motivated team player, prior project or technical leadership experience.
Demonstrate tenacity, perseverance, imagination, and high sense of initiative to remotely connect, guide and support customers on break fix.
Demonstrated ability to train/mentor peers, ability to stay calm in pressurized situations and coach people through solving problems; strong written and verbal communications skills, effectively connecting with a diverse workforce.
Ability to efficiently communicate over the phone and other AR/VR digital remote tools.
Ability to drive improvements in efficiency, knowledge/experience with the healthcare Biopharma industry.
Proficient in Microsoft Office Suite, excellent digital literacy and networking ability.
We offer a comprehensive benefits package which includes medical, dental, vision insurance and matching 401K.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
We help you realize your life’s potential with a competitive benefits package. At Danaher, we provide a suite of benefits to support your physical, financial, and emotional wellbeing. Speak with your recruiter or hiring manager to learn more about country-specific offerings.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail email@example.com to request accommodation.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.
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