Job Information
L. L. Bean, Inc. Store Team Leader - Retail Operations in Mansfield, Massachusetts
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.
L.L.Bean is currently searching for a Retail Operations Store Team Leader to join the team of our Mansfield Crossing Retail Store located in Mansfield, MA.
This important position d rives business results, directs team talent, supports the store leadership team, and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. The Store Team Leader also promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance, and Safe and Healthy Living to ensure the integrity of the brand, culture, and mission of L.L.Bean is upheld at all times.
The supervisor will have a specialty in Operations.
This is a support role under the Productivity area of responsibility for stores.
Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.
Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.
Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
Executes store to store/store to warehouse transfers in a timely manner
Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines
Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison
Responsibilities:
Customer Experience:
Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
Executes and implements all recognition programs including living the legend efforts, in-store contests, etc.
Reviews all forward-looking business events (holidays, promotional weekends, market trends).
Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
Training:
Supports and trains associates, communicating standards and processes, company policies, and procedures
Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.
Supports, directs, and develops store champions (buddies) and experts.
Total Store Accountability:
Aids in the achievement of all financial measures as well as area-specific metrics.
Keyholder as required.
Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
Recommends adjustment to staffing levels/schedules to meet work requirements.
Address and respond to employee issues/conflicts related to day-to-day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
Provides in-the-moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process
Contributes to Peak planning preparation and readiness.
Leverages knowledge and strengths to foster growth and development of the team.
Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.
Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
As assigned:
Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.
Ensure the service hub is fully stocked, free of clutter, and operating effectively.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. Education Level: 2-Year Associates Degree Years of Experience : 2+ Skills and Qualifications:
Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer
Excellent organizational and time management skills
Systems knowledge (POS, Word, Excel) and comfort with social media platforms
Capability to build strong partnerships and to work collaboratively to achieve goals
Ability to inspire and motivate others
Ability to maintain a high level of enthusiasm and a positive attitude
Demonstrated interpersonal, written and verbal communication skills
Ability to work a flexible schedule including nights, weekends and holidays
Mobility and desire to relocate a plus
At L.L.Bean we understand that all employees are responsible to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same.
If you think you would do great in this role we encourage you to apply, even if you don't meet 100% of the qualifications.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.
Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters’ feet warm and dry. Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it’s the thrill of sea kayaking, the quiet of early morning fishing or the vigor of a challenging climb. Of course, we remain true to L.L.’s core values, and are committed to quality, service, and putting the outside, inside everything we make. So join us, adventure awaits…
Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.