Massachusetts Jobs

quality engineer.

• mansfield , massachusetts

• posted today

job details

summary

• $35.03 - $48.93 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1067771

job details

job summary:

A Quality Engineer is needed for a world leader in medical devices that seeks to offer innovative solutions in neurosurgery, and reconstructive and general surgery in the Mansfield, MA area. This role manages product complaints, ensuring timely investigations and regulatory compliance while conducting root cause analysis and supporting continuous improvement of the complaint system in a regulated environment.

location: Mansfield, Massachusetts

job type: Contract

salary: $35.03 - 48.93 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• Ensure that all complaint investigations are performed, documented, and managed in a timely and efficient manner in accordance with all applicable internal procedures.

• Escalate relevant information on product complaints to appropriate management as necessary.

• Coordinate and/or attend meetings with appropriate departments for specific customer complaint issues.

• Plan, coordinate and execute the onboarding training of new complaint associates.

• Assess, process and close complaints in accordance with associated complaint handling procedures and Customer Quality expectations.

• Maintain and organize complaint product retention program at the investigation site in accordance with internal procedures and applicable regulatory requirements.

• Author and conduct technical complaint evaluations and investigations, including failure analysis.

• Review quality and manufacturing records, including DHRs, NCs, CAPAs, complaint records, failure analysis data and reports, and risk documentation as part of the overall complaint investigation process.

• Perform trending and risk analysis of received complaint investigations; determine if upper controls have been exceeded and evaluate risk to patient.

• Perform robust root cause analysis using appropriate technical skills, structured problem-solving methods, etc.

• Review complaint evaluations and investigations, including failure analysis.

qualifications:

• Experience level: Experienced

• Minimum 2 years of experience

• Education: Bachelors (required)

skills:

• Quality

• QualityEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.