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Triangle Inc. Site Manager in Malden, Massachusetts

Position: Site Manager, Pearl Street

Reports to: Director of Transition & Community Services

Hours: 40 hours per week; Exempt

Location: Malden, MA

Triangle’s Expectation of Employee:

· Adheres to Triangle Policy and Procedures

· Acts as a role model within and outside Triangle Performs duties as workload necessitates

· Maintains a positive and respectful attitude

· Communicates regularly with supervisor about Department issues

· Demonstrates flexible and efficient time management and ability to prioritize workload

· Consistently reports to work on time prepared to perform duties of position

· Meets Department productivity standards

Essential Duties and Responsibilities:


· Supervises Program Coordinators, Employment Specialist, Program Monitor, and other staff to ensure delivery of community based activities aligned with Community Based Day Supports and Employment Supports models

· Creates and sustains a safe environment for participants emphasizing personal choice

· Ensures proper participant supervision is being provided in-house and in the community, at supported employment sites, and during times of transition including transportation, in and out of MassTran, The Ride, etc.

· Serves as primary point of contact for parents, state funding partners, and community/employer partners

· Implements contracting and billing procedures for DDS and MRC

· Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community

· Ensures 70% of programming and 90% of employment activities occur in the community

· Oversees training and orientation of new staff for software systems, programming components, and program related logistics

· Coaches Program Coordinators and staff to provide individualized support and problem solving for participants and their families

· Reports progress and challenges to Director of Transition & Community Services on a regular basis

· Ensures and maintains proper staff to participant ratios; provides direct care support as needed

· Ensures proper physical and aging-related supports for Senior Community (and otherwise) are secured/provided as needed

· Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests

· Consults with Program Coordinators to ensure consistent case management practices are followed

· Along with Program Coordinators, designs and implements systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.

· Provides oversight to ensure 98% of ISP documents are submitted on-time and 80% of ISP goals are met; checks HCSIS for any ISP submissions or incident report related issues that need to be addressed

· Participates in agency wide committees and initiatives as assigned

· Other duties as assigned


· Attends other meetings or trainings that may be required

· Ensures site is clean and presentable

· Reviews, remedies, and submits weekly billing via Penelope or other reports


· Along with the Program Monitor, ensures CBDS and employment activities are high quality and meet indicators and/or ISP goals

· Identifies needs and resources for staff training and development

· Reviews contract utilization reports and adjusts accordingly

· Audits and reviews participant charts, Penelope database notes, and/or HCSIS entries in order to ensure proper documentation and in timely manner

· Tracks and balances petty cash, adjusting spending as needed

· Reviews, controls, and approves employee expense reports

· Reviews budget and contract utilization; adjusts accordingly

· Coordinates with Program Monitor and staff to create and implement monthly schedules for program; solicits and provides feedback on a consistent basis to improve quality of services

· Audits 2 participant binders per month and provides feedback to Program Coordinators

· Conducts bimonthly staff meetings

· Provides monthly, one-on-one documented supervision with staff

· Attends bimonthly managers meetings

· Serves as site representative (or appoints) for APLT, Human Rights Committee

· Meets monthly with Director of Transition & Community Services for supervision

· Conducts vehicle inspections, maintenance checks, and reports issues as appropriate


· Conducts fire drills regularly and logs results in the fire safety book

As Needed:

· Supports staff and creates team setting for productive and positive environment

· Intervenes in significant behavioral incidents to ensure the safety of participants and staff

· Reports any internal or external maintenance needs to the building owner and/or Triangle Facilities Manager as appropriate

· Reports or manages repairs or maintenance issues with Triangle vehicles; informs appropriate parties as necessary

· Along with Program Coordinators, leads interviewing and hiring process for site, communicating with Director and Human Resources as appropriate

· Oversees the review and intake of potential referrals; communicates with Director, Quality Assurance, and Clinical Supports as necessary

· Supports Employment Specialist in attaining competitive employment opportunities

· Other duties as assigned


· Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials

· One to two years in a supervisory role preferred

· Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities

· State/Federal background check

· Massachusetts Driver’s License and clean driving record

Language Skills

· Ability to verbally communicate

· Ability to read, analyze, interpret, and write documents.

· Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.

Americans with Disability Specifications

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Monday-Friday 8:00 am – 4:30 pm