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Connected Home Care Scheduling Resource Manager in Malden, Massachusetts

Connected Home Care Caregivers possess that special something that makes them indispensable. They help our clients feel listened to and in control of their lives - by handling complex medical needs, preparing favorite meals, or simply taking a walk around the block. They intuitively know just what is needed. Just like family.

Connected is a locally owned and operated home care company that is growing. We offer career advancement and professional training and like to promote from within. Our team is like family and we are looking for people who want to make a difference. Our clients have a variety of needs and we are looking for people who have a passion for assisting older adults to live their most life fulfilled lives at home.

Job Summary: 

Provides leadership and guidance to the scheduling and field staff teams through overseeing and managing the day-to-day operations of the Scheduling Department. This role includes rotating night and weekend coverage

Essential Duties and Responsibilities:

  • Maintain strong relationships with ASAP personnel and other referral sources

  • Manage and oversee specific contracts as assigned

  • Directly supervise, manage and support Scheduling Coordinators and assist office admin staff.

  • Directly supervise Lead Home Health Aides

  • Work with the leadership team to organize and coordinate scheduling operations and procedures to ensure organizational efficiency, productivity, and growth.

  • Support Field supervisors as needed

  • Handle all new client intakes/referrals as well as any coordination worksheet that the ASAP sends out

  • Using independent judgement e nsures that client schedules are complete, caregiver schedules are optimized, and all customers are receiving the highest level of services at all times.

  • Pursue, advocate and achieve an increase of service hours and gross profit growth.

  • Maintains scheduling teams’ effectiveness through coaching, counseling, monitoring, and appraising job results.

  • Provides coaching, counseling, support, and disciplinary actions to field Caregivers.

  • Follows established company policies and procedures.

  • Maintains scheduling staff by recruiting, selecting, orienting, training employees and decisions on promotional needs or terminations.

  • Participants rotating night, weekend and holiday on call coverage as needed.

  • Other duties as assigned

    Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or (4) years of equivalent experience preferred

  • 2-years recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.

  • Minimum one (1) year management or supervisory experience preferred

  • Highly motivated

  • Competency in Microsoft applications including Word, Excel, and Outlook

  • Ability to work effectively both independently and as part of a team

  • Excellent telephone and customer service skills

  • Must pay attention to detail, stay organized, and be flexible

    **Connected Home Care is a HouseWorks, LLC Company


    Connected is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information. 


HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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