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Triangle Inc. Employment Specialist Workforce Development in Malden, Massachusetts

Position: Workforce Development / Employment Specialist

Reports to: Director of Workforce Development

Hours: 40 hours per week; Non-Exempt

Location: Malden

Triangle’s Expectation of Employee:

  • Adheres to Triangle Policies and Procedures

  • Acts as a role model within and outside Triangle.

  • Performs duties as workload necessitates, flexing schedule as needed.

  • Maintains a positive, respectful and solution driven attitude.

  • Proactively communicates regularly with supervisor about department issues.

  • Demonstrates flexible and efficient time management and ability to prioritize workload.

  • Consistently reports to work on time prepared to perform duties of position.

  • Meets Department productivity standards.

  • Safeguard sensitive and confidential data, archiving and/or destroying as needed.

Essential Duties and Responsibilities:

  • Equips people across the disability spectrum with needed career planning.

  • Creates an inviting, exciting, and innovative job search environment.

  • Consistently connects with community employers in order to secure competitive jobs for students and clients with disabilities referred for employment services.

  • Collaborates effectively with people with disabilities and their support teams (i.e., educators, parents, group homes, counselors, clinical professionals) to provide clear pathways to careers, or advancement in existing careers.

  • Assists with applications.

  • Completes assessments and evaluations.

  • Provides one-to-one support as well as group support and training.

  • Completes required service documentation, meets regularly with individuals and others to provide needed services, and ensures appropriate communication with Workforce Development Team

  • Communicates regularly with referring Vocational Rehabilitation Counselors to discuss individuals’ progress and develop proactive plan to remove barriers to employment.

  • Assists individuals receiving services in obtaining competitive employment that is aligned with their vocational goal.

  • Provides follow-up support, including job coaching, when necessary, to clients once placed in a job.

  • Meets programming goals for billable activities.

  • Responsible for tracking and sharing all job leads.

  • Completes monthly reports for all assigned individuals.

  • Enters billable activities in the Virtual Gateway (Enterprise Invoice Management / Enterprise Service Management) for case load.

  • Partners effectively with staff in different departments, or who are focused on different programs (i.e., career pathway cohorts, Day Services, IMPACT or EPIC) to enhance and expand the range of career development services available to clients.

  • Provides On-Going Supports as contracted for by state funder.

  • Coordinates projects as necessary to terms written into grants, to ensure clients success (i.e., scheduling exploration events for students, hosting a job fair, or scheduling a CNA exam

  • Provides case management support to ensure systemic barriers do not impede individuals from reaching employment goals (i.e., connecting clients to resources such as childcare or discounted MBTA use etc.)

  • Effectively provide all five Pre-Employment Transition Services (Pre-ETS) components (i.e., Job Exploration Counseling, Work Readiness Training, Work Based Learning Experience, Counseling in Post-Secondary Education and Self-Advocacy Training) to students 14-22 years old in schools, or at a community-based location, and at times online.

  • Provides Pre-ETS training by consistently following Triangle’s matrix of services (curriculum).

  • Knowledgeable of all aspects of the Workforce Development Department such as CIES work, Pre-ETS work and career pathway projects.

  • Other duties as assigned.


Interested in the field of Human Services? Looking for a flexible job that encourages independence and allows for you to work a hybrid schedule (part in office, part work from home, part in the field)? Passionate about helping others and bettering the community? Working in Triangle’s Workforce Development Department offers all the aforementioned. Simply put, the department supports individuals with disabilities to reach their vocational goals. Often, this means supporting a caseload of job seekers to find employment or providing soft skill focused, work readiness training to high school students. Triangle will train to the right candidate.

  • High School Diploma or equivalent

  • Bachelor's degree in a related field or three to five years of experience in a human service and/or educational environment is preferred.

  • Experience working with the public at a non-profit, with individuals with disabilities, in the school system, in sales, or recruitment.

  • Must have valid Driver's License and reliable means of transportation.

  • First Aid, CPR, and Safety-Care trained or willingness to become certified.

  • Must clear state and federal background check

Language Skills

  • Ability to communicate in another language/ other languages, including American Sign Language is desired.

  • Ability to verbally communicate, read, analyze, interpret, and write documents.

  • Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.